IT Technician (UK)

Wiz; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Wiz, a leading cloud security startup, is seeking an IT Technician (Help Desk Support) to join their growing team in London. The role involves providing tier 1 support, diagnosing technical issues, and collaborating with stakeholders. Ideal candidates will have 3+ years of experience in IT support, particularly in a startup or SaaS environment, and a strong background in troubleshooting various systems.

Qualifications

• 3+ years of experience supporting end users remotely.
• Significant experience providing software support to Windows and macOS users.
• Experience supporting Google Workspace.

Responsibilities

• Provide tier 1 support for all end users remotely.
• Diagnose and resolve technical issues including those related to macOS, Windows, and Linux.
• Participate in asset management activities related to hardware and software.

Skills

Technical Support

Troubleshooting

Networking

Documentation

Collaboration

Job description

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

SUMMARY

We’re looking for an outstanding IT Technician (Help Desk Support) to help spread the Wiz magic. Reporting to the Senior Manager, IT Operations, you will work as part of the broader IT organization. Being reliable and quick on your feet will be your strongest assets as a pillar on this growing team responsible for a diverse portfolio of hardware and software products used by all Wizards across the globe.

WHAT YOU’LL DO

• Provide tier 1 support for all end users remotely
• Diagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and software
• Participate in asset management activities related to both hardware and software
• Effectively collaborate with close stakeholders such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees globally
• Draft and update detailed internal and end user facing documentation related to supported technologies and processes
• Set the highest standard for quality in all service desk activities including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.
• Stay current on technologies used by the company and all internal changes, and train employees on best practices

WHAT YOU’LL BRING

• 3+ years of experience supporting end users remotely
• Significant experience providing software support to Windows and macOS users
• Experience supporting Google Workspace
• Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment
• Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity
• Strong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructure

PREFERRED QUALIFICATIONS

• Professional experience with cloud service providers such as AWS, GCP, and Azure
• Demonstrable, strong interest in security and cloud technologies
• Fluency in operating within highly regulated environments

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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