IT Technician Apprentice

Getting In Limited; Woking; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits as an IT Technician Apprentice at a forward-thinking company dedicated to enhancing education through technology. This role involves building strong relationships with school staff while ensuring compliance with service level agreements. You will gain hands-on experience in managing IT systems, resolving technical issues, and supporting cloud-based applications. With training provided by industry leaders, you will develop essential skills in Microsoft Azure and other technologies, paving the way for a successful career in IT. If you're eager to learn and make a meaningful impact, this apprenticeship is perfect for you!

Qualifications

• Apprenticeship in Azure Cloud Support Specialist with hands-on training.
• Learn on-premise and cloud technologies, gaining relevant qualifications.

Responsibilities

• Monitor customer portfolio and resolve incidents as per SLA.
• Manage technical issues and maintain effective relationships with clients.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Administrative skills

Logical thinking

Team working

Non-judgemental attitude

Education

Level 3 Information Communications Technician

Tools

Microsoft Azure

Microsoft 365

Windows 10

AWS

Linux

PowerShell

Job description

IT Technician Apprentice

Apply From: 21/12/2024

Learning Provider

Delivered by QA LIMITED

Employer

CONCERO UK LIMITED

Vacancy Description

You will be building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA).

Duties:

• Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer.
• Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA.
• This will include computers, servers, peripherals and cloud-based applications.
• Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes.
• Act as point of contact regarding all technical issues with manufacturers, suppliers, ISP and external support organisations.
• Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met.
• Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way.
• Identify and raise issues, escalate or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience.
• Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times.

Key Details

Vacancy Title

IT Technician Apprentice

Employer Description

In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.

Vacancy Location

Egley Road Woking GU22 0NH

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000292766

Key Dates

Apply From

21/12/2024

Closing Date For Applications

2025-01-13 23:59:59

Interview Begin From

Possible Start Date

2025-01-27 00:00:00

Training

Training to be Provided

Why choose our Azure Cloud Support Specialist apprenticeship?

• The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
• This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme enables the apprentice to:

• Learn on-premise and cloud-enabled technologies and services.
• Learn technical content that aligns to and is relevant to employers and the market.
• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
• Get an introduction to Windows, Linux and PowerShell.

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Learning Provider

QA LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Logical, Team working, Non-judgemental.

Apply Now