It Technician Apprentice

Archway Learning Trust; Nottingham; On-site; GBP 12,000 - 18,000; Full time

Job summary

Join Archway Learning Trust as an IT Technician Apprentice, where you will gain vital skills in IT support and maintenance within a vibrant educational environment. This apprenticeship will involve hands-on experience and the opportunity to transition into a permanent IT support role upon completion. You will contribute to ensuring that IT services function smoothly, supporting both staff and students, while learning in a collaborative team setting.

Qualifications

• Must attend and complete an appropriate apprenticeship course.
• Ability to follow IT procedures as per the Archway IT Manual.

Responsibilities

• Use Archway IT Manual to deliver IT services to end users.
• Assist in installation and maintenance of network and server systems.
• Support adherence to software licensing agreements.

Skills

Communication

Problem Solving

Teamwork

IT Support

Education

Completed relevant educational qualifications

Job description

Join to apply for the IT Technician Apprentice role at Archway Learning Trust.

Archway Learning Trust is a vibrant learning community committed to providing high-quality education and fostering success for all students. We believe in the transformational power of education, enhanced through collaboration among our academies and support from our Infrastructure team.

Upon successful completion of the Apprenticeship, there may be an opportunity to transition into a permanent IT support role within the team.

The responsibilities include:

1. Attending and completing an appropriate apprenticeship course to a high standard and on time.
2. Using the Archway IT Manual to deliver IT services to end users under the supervision of the IT Support Manager, ensuring all procedures are followed.
3. Assisting in the installation, configuration, and maintenance of network and server systems.
4. Maintaining and ensuring the proper and safe functioning of all end-user IT equipment and software.
5. Installing hardware and software as required.
6. Supporting the delivery and collection of repairable IT items to and from suppliers.
7. Demonstrating and setting up IT and AV equipment for events.
8. Monitoring and replenishing consumables such as printer cartridges, mice, and keyboards.
9. Supporting adherence to software licensing agreements.
10. Preparing user documentation to assist staff and students.
11. Monitoring system misuse and escalating issues as appropriate.
12. Supporting the enhancement and operation of a high-quality learning environment.

Working hours are Monday to Friday, 8:00 am to 4:00 pm, with some flexibility to meet business needs.

Seniority level

• Internship

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting