It Technician Apprentice

Archway Learning Trust; Nottingham; On-site; GBP 16,000 - 20,000; Full time

Job summary

Archway Learning Trust seeks an IT Support Apprentice to join their Infrastructure team. This role involves learning to deliver IT services under supervision while ensuring a high-quality learning environment. Successful completion of the apprenticeship may lead to a permanent position within the organization.

Qualifications

• Candidates should be committed to completing an apprenticeship course.
• Ability to assist in IT support activities under supervision.
• Basic familiarity with IT and AV equipment is beneficial.

Responsibilities

• Assist in IT service delivery and support for end-users.
• Help with installation and maintenance of network and server systems.
• Prepare user documentation and oversee consumable replenishment.

Skills

Installation and configuration of network systems

Maintenance of IT equipment

End-user support

Education

Completion of apprenticeship course

Job description

Archway Learning Trust is a vibrant learning community where students are cared for, receive a high-quality education, and are given every opportunity to succeed. We believe in the transformational power of education for each individual, enhanced through collaborative working between our academies with the support of our Infrastructure team.

Upon successful completion of the Apprenticeship, there may be an opportunity to transition into an IT support role as a permanent member of the team.

Responsibilities:

1. Attend and complete an appropriate apprenticeship course on time and to a high standard.
2. Under the supervision of the IT Support Manager, actively use the Archway IT Manual to deliver IT services to end users, ensuring all relevant procedures are followed.
3. Assist in the installation, configuration, and maintenance of network and server systems.
4. Ensure all end-user IT equipment and software are well maintained, functioning properly, and safe.
5. Install hardware/software as required.
6. Support the day-to-day arrangements for the delivery and collection of repairable items to suppliers.
7. Demonstrate and/or set up IT and AV equipment for events.
8. Assist in monitoring and replenishing consumable items such as printer cartridges, mice, and keyboards.
9. Assist in adhering to software licensing agreements.
10. Prepare user documentation to assist staff and students in using the systems.
11. Support monitoring the system for misuse and escalate findings as appropriate.
12. Support the enhancement and operation of a high-quality learning environment.

Full-time working hours: Monday - Friday, 8:00 am - 4:00 pm. Some flexibility may be required to meet the needs of the business.