IT Technician

eTeach UK Limited; West of England; Hybrid; GBP 34,000 - 40,000; Full time

Benefits offered by this job

CPD & Leadership development

Employee assistance programme

Discounted gym membership

Cycle-to-work scheme

Eyesight test vouchers

Free onsite parking

Flexible working

Job summary

Amplify Education is seeking an IT Technician to join our IT Team from 1 December 2026, providing remote and on-site support to staff and students across our trust. You will diagnose, troubleshoot, and communicate IT issues clearly to non-specialists while delivering guidance to enhance users' experience with technology.

The role emphasizes proactive problem solving, excellent communication with colleagues and pupils, and delivering training to improve IT literacy.

Qualifications

• Ability to communicate technical issues to non-specialists.
• Solid understanding of computer technology.
• Experience in a customer-facing / first-line support role.

Responsibilities

• Provide remote and face-to-face IT support to staff and students.
• Offer advice and training to improve IT usage and understanding.
• Diagnose and troubleshoot problems and guide staff through steps to resolve issues.

Skills

Communication skills

Customer facing

Job description

About UsAmplify Education is a dynamic new multi-academy trust of 21 schools across Bristol, South Gloucestershire and North Somerset, formed through the thoughtful and planned merger of TiLA and CST. United by a shared vision, we are a bold voice for Bristol - committed to building belief in every young person, expanding opportunities, nurturing potential, and strengthening citizenship. We are ambitious, reflective, and collaborative - driven to improve outcomes for young people while working together, learning from one another and continually strengthening our practice. If you are looking to make a real difference within a forward-thinking and supportive Trust, Amplify Education could be the place for you. We invite you to join our IT Team. Working closely with Central Services teams and school leaders, the IT Team supports the management of technology infrastructure, devices, software and cybersecurity, helping to ensure colleagues and pupils have access to the tools they need to succeed.The Opportunity We are looking for an IT Technician to join our IT Team from 1 December 2026, or as soon as possible thereafter. If you join us, a typical week in this role will see you providing remote and face to face technical support to allow the effective use of IT by both staff and students. You will also provide advice and training to improve both their understanding of IT and their experience of its use, diagnosing and troubleshooting problems as required. This means that you will need to be able to build positive relationships to clearly communicate technical issues to non-specialists and be able to guide staff and students through steps needed to resolve issues.About You You are likely to have gained the ability to communicate technical issues to non-specialists, a solid understanding of computer technology and experience in a customer facing / first line support role. You will bring initiative and the ability to diagnose / troubleshoot problems in a logical and focused manner. More information about the Trust, School and Role To find out more about this role, please read the job description and person specification. To find out more about Amplify Education, please visit our website: Amplify Education Informal enquiries can be made via email to tobliss at ampedu.co.uk We can offer you Continuing Professional and Leadership development Employee assistance programme, offering counselling, support and advice on a wide array of areas Discounted gym membership, Cycle-to-work scheme, Eyesight test vouchers Many of our schools are easily accessible using public transport. For staff members who drive, a number of our schools offer free onsite or nearby street parking. Flexible working fully supported and enhanced family friendly policies All new staff are automatically enrolled in the Teacher’s Pension or LGPS Avon Pension Fund.We are committed to creating an inclusive working environment. If you are excited about this role and can demonstrate many but not all of the requirements on the job description and/or person specification, we would encourage you to apply as you may just be the person we are looking for. Please complete our application form by Sunday 1 November 2026 The advert will close at 23:59 on this date. Shortlisted candidates will be invited to attend an interview week commencing Monday 9 November 2026 All candidates will be advised of the outcome of their application following the closing date We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff and volunteers to share this commitment. All posts at Amplify Education are subject to pre-employment checks incl, but not limited to, initial and periodic enhanced level checks with the Disclosure and Barring Service. Applications are welcome from all suitably qualified candidates regardless of race, colour, nationality, ethnic or national origin, religion or religious belief, sex or sexual orientation, gender reassignment, disability or age, and maternity, marital or civil partner status. We particularly encourage applications from under-represented groups. The School may carry out online searches on shortlisted applicants and all applicants will be required to provide details of their online profile, including social media account names/handles, as part of the interview process. The post is exempt from the Rehabilitation of Offenders Act 1974. The School is therefore permitted to ask job applicants to declare all convictions and cautions on a self-declaration form in advance of attending an interview (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.

Gross annual salary scale: N20-N28 £33,673-£40,444