IT Technician

eTeach UK Limited; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A support service organization in London seeks an IT Technician to work across Croydon schools. This role involves ensuring smooth operation of ICT systems, resolving technical issues, and providing training for academy staff. Ideal candidates have excellent customer service skills and a proactive approach, with a commitment to support education through technology. This position offers generous leave, flexible work-life balance, and professional development opportunities.

Benefits

26 days holiday plus bank holidays

Lifestyle benefits including gym discounts

Local Government pension scheme

Qualifications

• Drive to provide exceptional service and support.
• Willingness to travel to local academies for support.
• Experience in ICT support is beneficial.

Responsibilities

• Work on-site across Croydon schools.
• Ensure local ICT systems operate smoothly.
• Detect and resolve technical issues.
• Provide on-site tech support for daily problems.
• Train and upskill academy-based colleagues.

Skills

Outstanding customer service skills

Proactive and self-motivated

Excellent problem-solving skills

Ability to manage changing priorities

Job description

Overview

Do you want to develop an exciting career in IT services? Are you looking for a role with extensive progression opportunities? Do you want to work for an organisation that makes a difference to the lives of 32,000 students a year? Oasis IT Services is a key delivery partner of Oasis Horizons – the provision of iPads to all students. Our 100+ dedicated IT professionals cover a range of specialisms, and joining us in an IT Technician role opens your opportunities like no other. Our IT solutions are dynamic, robust and forward thinking, and every team member is dedicated to providing the very best service possible, enabling Oasis teachers across the country to deliver exceptional education.

What makes us special? Oasis operates in communities that face multiple disadvantages, including access to technology. We are proud to be part of Oasis Horizons and to help provide iPads for everyone.

Our offer to you

• A true commitment to your continuous professional development – exceptional opportunities to develop your skills, knowledge and technical expertise, empowering you to take charge of your career in IT
• A generous holiday allowance – 26 days, rising to 31 days with continuous service, plus 8 bank holidays per year and personal leave for life events (e.g., moving house or getting married)
• Work-life balance – flexibility to ensure life outside of work comes first
• Lifestyle benefits – discounts on gym memberships, shopping, and access to health and dental cover
• Excellent Local Government pension scheme, plus 3x annual salary life cover when enrolled

We’re looking for someone who...

• Has outstanding customer service skills
• Is driven, proactive and self-motivated
• Demonstrates excellent problem solving skills with the ability to identify and act on solutions promptly
• Can manage changing priorities in a dynamic environment while maintaining high-quality customer service
• Is willing to travel to academies within the local cluster, providing support both in person and remotely where required

Your day to day will look like

• Working on site across our Croydon schools
• Ensuring local ICT systems run smoothly to facilitate teaching and learning
• Detecting, diagnosing and resolving errors
• Being the go-to on-site tech support for day-to-day issues
• Providing training and upskilling of local academy-based colleagues on their use of IT where required

Application process

Please click ‘fast apply’ to complete the application form and tell us all about you, your experience, and why you’re perfect for this role.

Closing date: 23:59 2 October. Interviews: 14 October. If you intend to apply, we recommend you submit your application as soon as possible. We will be reviewing applications as they are submitted and may close the advert early.