IT Technician

Planteria Group; Henham; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonus

Annual bonus

BUPA Cash plan

Learning and development support

Lunch provided at offices

25 days holiday

Job summary

Planteria Group is seeking a proactive IT Technician to support systems across UK locations. You will be the first point of contact for internal IT, troubleshoot issues, manage assets and contribute to major technology projects within a growing interior landscaping business.

The role combines day-to-day user support with opportunities to implement improvements, working under the IT Manager and engaging with colleagues across locations. Hybrid working is available, with 4 days in the office.

Qualifications

• Experience in IT support, helpdesk or technical support.
• Experience administering and supporting Microsoft 365.
• Experience deploying, maintaining and troubleshooting Windows 10/11.

Responsibilities

• Acting as the first-line response for IT queries and helpdesk tickets.
• Managing ticket responses and resolutions per SLAs.
• Troubleshooting hardware, software, networking and user access issues.
• Supporting setup, deployment and onboarding of new starters, including inductions.
• Maintaining user guides, technical documentation and internal procedures.
• Monitoring hardware, equipment and licence requirements to meet future demand.
• Building relationships with external technology partners and service providers.
• Supporting routine system maintenance and troubleshooting activities.
• Assisting with IT projects and system upgrades.
• Conducting research to build expertise across technologies.
• Providing technical support to wider departments as required.

Skills

IT support

Microsoft 365

Windows 10/11

Hardware management

Networking

User documentation

Ubiquiti networking

Education

CompTIA A+ (or equivalent)

CompTIA Network+ (or equivalent)

A-Level education or equivalent

Tools

None

Job description

At Planteria Group, we help organisations reimagine their workplaces, making them more productive, healthy, and sustainable. From creating warm, welcoming reception areas to designing large-scale living architecture, we turn ordinary spaces into vibrant places where people genuinely love to be.

We’ve grown from a small family business into the UK’s leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature, alongside international expansion with operations in the US. Along the way, we’ve partnered with some of the UK’s, and now US’s, most recognisable brands to bring biophilic design to life, from lush office greenery and elegant corporate floristry to spectacular roof gardens and living walls.

Our success is driven by a fantastic team of 185 employees internationally, and we’re continuing to expand. We’re now looking for a proactive and technically minded IT Technician to join our team and help support the technology that keeps our business operating effectively across multiple locations.

Your Impact

Reporting to the IT Manager, you will play a key role in ensuring that Planteria's systems, devices and infrastructure continue to operate efficiently across our UK locations.

Acting as the first point of contact for internal IT support, you will provide front-line technical assistance, troubleshoot hardware and software issues, maintain equipment, and support our colleagues in getting the most from the technology available to them.

This is a varied role that combines day-to-day user support with opportunities to contribute to wider technology projects, process improvements and business initiatives. Working closely with the IT Manager, you will help maintain high service levels, support new system implementations, manage hardware and software assets, and ensure a positive experience for all users.

Key responsibilities include:

• Acting as the first-line response for all IT queries and internal helpdesk tickets.
• Managing ticket responses and resolutions in line with agreed service level expectations.
• Troubleshooting hardware, software, networking and user access issues.
• Supporting the setup, deployment and onboarding of new starters, including delivering IT inductions.
• Maintaining user guides, technical documentation and internal procedures.
• Monitoring hardware, equipment and licence requirements to ensure future business demand is met.
• Building and maintaining positive relationships with external technology partners and service providers.
• Supporting routine system maintenance, updates and troubleshooting activities.
• Assisting with IT projects, system upgrades and continuous improvement initiatives.
• Conducting research and self-development to build expertise across emerging technologies and business systems.
• Providing technical and analytical support to wider departments where required.

You will be a great fit if you have:

• Previous experience in an IT support, helpdesk or technical support environment.
• Experience administering and supporting Microsoft 365.
• Experience deploying, maintaining and troubleshooting Windows 10 and Windows 11 environments.
• Experience managing hardware, software and user accounts.
• Experience creating user documentation and technical procedures.
• Exposure to corporate network environments and infrastructure.
• Experience with Ubiquiti networking solutions would be advantageous.
• A-Level education or equivalent.
• CompTIA A+ certification (or equivalent experience).
• CompTIA Network+ certification (or equivalent experience).

Your Career Progression & Development

We believe careers aren’t one size fits all. That’s why we invest in learning and development across all our roles, empowering individuals to grow in ways that suit their strengths, whether that’s leading people, deepening expertise, or sharing knowledge as part of our wider training and development community.

Our Benefits:

• Quarterly Company Bonus Scheme
• Annual Performance Related Bonus Scheme
• BUPA Cash plan
• Learning and Development Support
• Lunch provided at our offices
• 25 days holiday, plus any UK Bank Holidays
• Ability to work 1 day per week from home as part of our hybrid working model (4 days per week in the office).

At Planteria Group, our culture is guided by our core values: Humble & Confident, Positive & Energetic, One TEAM, Relentless to Improve, and Create Wow!

Planteria Group is proud to promote equality of opportunity and an inclusive culture where everyone can thrive.

Accessibility & Adjustments

We want every candidate to have the best possible experience throughout our recruitment process. If you require any adjustments or accommodations at any stage, including the interview, please let us know, and we will be happy to support you.

Health and Safety

All employees must follow the organisation’s Health & Safety policies, take care of their own safety and that of others, use equipment and PPE correctly, report hazards or incidents, participate in training, and cooperate with emergency procedures, risk assessments, and investigations to maintain a safe, tidy, and compliant workplace.

Please note: For roles involving client site attendance, successful candidates will be required to obtain BPSS (Baseline Personnel Security Standard) clearance. This forms part of our pre-employment checks.

Compensation Range: £28K - £30K