IT Technician

JR United Kingdom; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an IT Technician to support technical operations and manage IT infrastructure. The role includes providing technical assistance, overseeing IT teams, and ensuring compliance with industry standards. Ideal candidates will have Microsoft-based qualifications and substantial experience in healthcare IT environments.

Qualifications

• Proven experience in an IT role, especially in Healthcare IT environments.
• Understanding of network devices and systems management.
• Ability to create technical documentation and manuals.

Responsibilities

• Providing technical support for Serenova telephony system.
• Managing IT assets and improving the Jira ticketing system.
• Administering Microsoft 365, Entra ID, Autopilot, Intune, Defender.

Skills

Technical support

Relationship management

Education

Microsoft-based qualifications

Tools

O365

Jira

Cisco Umbrella

Qualys

Atlassian

Job description

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Supporting the Senior IT Technician in overseeing the external IT team. Performing daily IT administrative tasks, offering technical assistance to employees, and instructing staff on the latest IT systems. Aiding in the maintenance of the company’s IT infrastructure to adhere to the highest industry standards, actively contributing to future enhancements, and recommending innovative IT solutions to improve business operations.

Requirements for the role include:

Education, Qualification, and Training

• Understanding of all Microsoft applications, especially O365, Entra, and SharePoint
• Desktop device management and support, including setup and training

Experience

• Proven experience in an IT role
• Experience with MS Autopilot, Intune, Purview, and Defender
• Patch management
• Spam filter management and configuration

Knowledge and Skills

• Ability to manage relationships with third-party suppliers

Other Job-Related Requirements

• Ability to create technical documentation and manuals

Additional Education and Experience

• Microsoft-based qualifications
• Understanding of network devices and systems management, including Cisco Umbrella and Mimecast
• Experience with complex Atlassian projects

Specialized Experience

• Experience in Healthcare IT environments
• IT security testing experience
• Experience using Qualys

Knowledge

• Understanding of ISO 27001, DPA, and GDPR

Key Responsibilities

• Providing technical support for Serenova telephony system
• Managing and improving the Jira ticketing system
• Managing IT assets and lifecycle
• Overseeing NHS.net email aliases
• Supporting compliance with ISO27001 and ITIL, including audits
• Supporting information security policies and procedures
• Administering Microsoft 365, Entra ID, Autopilot, Intune, Defender
• Managing user accounts, permissions, and access
• Supporting cloud storage solutions like SharePoint and OneDrive
• Creating and optimizing SharePoint sites
• Collaborating with external IT providers
• Managing hardware/software across platforms, ensuring licensing compliance
• Installing and configuring hardware/software
• Contributing to IT strategy and software implementation
• Optimizing existing systems and troubleshooting issues
• Logging and resolving support requests, escalating when necessary

Our Commitment

We are committed to building a diverse team where everyone is empowered to bring their authentic self to work. We foster a high-performance culture and are proud to be an equal opportunity employer, welcoming applications from all backgrounds.

If interested, contact us today to ensure a great experience throughout your application process.