IT Technician

University of Cambridge; Cambridge; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Flexible working

Family friendly policies

Pension scheme (12.6% employer)

Job summary

University of Cambridge is recruiting an IT Technician to deliver first- and second-line IT support within the NIHR BioResource IT service. The role entails supporting data flows and developing tools, with training offered to progress in IT service delivery.

The post is based on the Cambridge Biomedical Campus and supports flexible/hybrid working patterns, including remote work one day per week.

Qualifications

• Demonstrable experience in a specific area of IT
• Ability to communicate effectively orally and in writing

Responsibilities

• Provide first- and second-line IT support for department services
• Support key data flows and processes and assist in configuring and developing key tools

Skills

IT support

Communication

Job description

Do you have great IT and organisational skills? Interested in a role which is contributing to changing lives for the better? Looking for your next challenge?

We are recruiting an IT Technician with experience of working in an IT department. You will need recent experience in delivering a service and evidence of working at a tactical or operational level to deliver a technical solution as well as having the ability to manage and prioritise own tasks to succeed in this role.

About NIHR BioResource:

Our mission is to facilitate human health research and its transformation into medical practice.

NIHR BioResource is a unique and powerful resource for studying disease mechanisms and for investigating the links between genes, the environment, health and disease, enabling scientific discoveries as well as facilitating translational medicine for the benefit of patients.

Further details on the NIHR BioResource, including some of our COVID-19 research studies, can be found on our website https://bioresource.nihr.ac.uk.

About the job:

NIHR Bioresource IT is a dynamic department implementing significant change across the organisation. This change and increased level of expectations have led to a need to provide more skilled responses to support NIHR Bioresource staff and systems. This role will assist in the delivery of a professional IT service enabling the ongoing delivery of best practice processes going forward.

The post joins an IT service team providing IT support to the BioResource. The post holder will be involved in all aspects of IT. The role will suit a responsible person with experience of working in IT support, looking to progress their skills. The NIHR BioResource is committed to providing training to allow the right candidate to progress.

The role holder takes responsibility for providing first- and second-line support for the IT services of the department, including the problem solving of routine technical issues. The role holder will also support key data flows and processes and assist in the configuration and development of key tools in this process.

About you:

• Demonstrable experience in a specific area of IT
  Developing knowledge of one technical specialism within one IT domain e.g. Desktop Support within the IT domain of infrastructure
• Ability to communicate effectively orally and in writing

What we offer:

• flexible working
• family friendly policies
• an attractive pension scheme (employer's contribution is 12.6%)
• 36 days' annual holiday (inclusive of public holidays)
• extensive training & development opportunities
• full-time, 36.5 hours per week; part-time to 80% will be considered
• office-based 4 days a week, with the option to work remotely 1 day a week
• fixed-term basis until 31 March 2028 in the first instance
• located on the Cambridge Biomedical Campus CB2 0QQ (approximately 2 miles south of the city centre)
• Research Passport application required
• all employees are eligible to live and work in the UK
• The University actively supports equality, diversity and inclusion and encourages applications from all sections of society

Closing date: 3 weeks from Advert

Interview date: w/c 5th October 2026

Limited funding: The funds for this post are available until 31 March 2028 in the first instance.

We encourage informal queries about the job or the application process - please contact Silvia Lo, IT Service Manager, [e-mail].

See the Further Information link below for full details and Person Specification.