IT Technician

Babcock; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in the IT recruitment sector seeks candidates for a role focused on queue ticket management, stock management, and hardware repairs. Candidates must possess SC Clearance, with a minimum preparation time of 10 weeks for security clearance. This position offers a dynamic work environment in Bristol, welcoming applicants from various backgrounds.

Qualifications

• Must have SC Clearance.
• Experience in ticket management and hardware repairs preferred.

Responsibilities

• Manage ticket assignments and updates to maintain service levels.
• Perform hardware repairs and manage disposals.
• Highlight service issues to the Team Leader.

Skills

Ticket management

Stock management

Hardware repairs

Problem solving

Job description

* Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
* Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
* Effective Management of disposals that go through their Hub as per contract
* Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract
* Locker replenishments where appropriate as per contract
* Highlight potential issues with service/potential service improvements to their Team Leader
* Follow any agreed processes and procedures either from the Authority (site regulations etc)

Must have SC Clearance

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum of 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work. LA International welcomes applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company, and overall Gold Award winner, has secured the most prestigious business award, The Queen's Award for Enterprise: International Trade, for the second consecutive period.