IT Technical Project Manager - Hospitality Sector

ZipRecruiter; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the hospitality sector seeks a Technical Project Manager to drive IT and digital projects across hotels. The role involves planning, execution, and delivery of innovative technology solutions, enhancing guest experiences and operational efficiency through effective project management.

Qualifications

• 5+ years in IT project delivery roles.
• At least 2 years in a leadership or managerial capacity.
• Experience managing hospitality systems (PMS, POS, CRM).

Responsibilities

• Lead and manage IT projects across hotel operations.
• Collaborate with stakeholders to define technical project goals.
• Oversee system rollouts including PMS, POS, CRM, and smart tech.

Skills

Stakeholder engagement

Problem-solving

Communication

Leadership

Education

Project Management certifications (PMP, PRINCE2, Agile)

Tools

AWS

Azure

Job description

Job Description

Are you an experienced IT professional with a passion for project delivery and technology transformation within the hospitality sector?

We're looking for a Technical Project Manager to join a dynamic IT team supporting a group of hotels.

In this role, you will lead the planning, execution, and delivery of IT and digital projects across multiple properties and business functions. From implementing cutting-edge hospitality technologies to enhancing guest-facing platforms, you'll play a pivotal role in driving innovation and operational efficiency.

Key Responsibilities:

• Lead and manage IT projects across hotel operations, ensuring timely and successful delivery.
• Collaborate with stakeholders to define technical project goals and requirements.
• Oversee rollouts of systems including PMS, POS, CRM, booking engines, mobile apps, and smart room tech.
• Manage third-party vendors and ensure smooth integrations and upgrades.
• Maintain data privacy and cybersecurity compliance (e.g., GDPR).
• Provide proactive support, performance monitoring, and service improvement
• Mentor IT support teams and ensure effective cross-departmental communication.
• Contribute to technology strategy, planning, and budget forecasting.

Experience:

• Strong technical background with 5+ years in IT project delivery roles.
• Professional certifications in Project Management (e.g., PMP, PRINCE2, Agile).
• At least 2 years in a leadership or managerial capacity.
• Experience managing hospitality systems (PMS, POS, CRM, OTA integrations)
• Familiarity with project methodologies such as PRINCE2, PMP, or Agile.
• Experience with cloud platforms (AWS, Azure), mobile, and networking technologies.
• Excellent communication, problem-solving, and stakeholder engagement skills.
• Ability to lead cross-functional teams and manage vendor relationships effectively.

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