IT - Technical Analyst

EV Cargo; Burton upon Trent; Presencial; GBP 25.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Annual Leave

Reward Gateway access and savings

Employee Recognition Scheme

Excellent Pension Scheme

Health Care Cash Plan

Descripción de la vacante

Palletforce are seeking an IT Support Analyst to respond to user queries, troubleshoot technical issues, and provide guided support from our Burton-Upon-Trent office. You’ll engage with cross-functional teams and manage incidents from logging to resolution.

The role focuses on 1st/2nd line support, Windows Server, Office 365 administration, and active directory, with emphasis on customer-centric problem solving and proactive maintenance.

Formación

• GCSE Maths and English Level 4 (Grade C) or above.
• 1st/2nd line service desk and Windows server/desktop experience.
• Good knowledge of Office 365 administration and Active Directory.
• Excellent communication skills, able to build relationships with colleagues and customers.

Responsabilidades

• Respond to IT user queries and troubleshoot issues.
• Log incidents and manage tickets with ITSM system.
• Provide 1st and 2nd line support for Windows, Office 365, and desktop environments.
• Assist with user creation and account administration.
• Collaborate with software development and operations teams.
• Perform proactive system checks to identify and resolve issues before impacting users.

Conocimientos

1st line service desk

2nd line service desk

Windows Server

Office 365 administration

Active Directory

Troubleshooting

Educación

GCSE Maths and English Level 4 (Grade C) or above

IT qualification

Herramientas

Ticketing system

Remote support tools

Descripción del empleo

IT Support Analyst | Full time | Office Based | Burton-Upon-Trent – DE14 2SY

In this role you will be responsible for responding to user queries, identifying, and troubleshooting technical issues, escalating complex issues, collaborating with cross-functional teams and provide excellent guidance and support.

THE SALARY £28,323.48 per annum, and after successfully completing your probation period, you’ll be eligible for a 10% salary uplift for out-of-hours work. This typically applies to one week in every three.

Key Responsibilities

• Manage any incoming IT requests and identifying the appropriate priority and action to be undertaken.
• Work with call-logging and ticketing software.
• Take ownership of cases and bring resolution to customer’s issues.
• Manage user creation and account administration.
• Provide hardware and software Support.
• Managing the in‑house application support.
• Collaborate closely with the software development team and the operations teams.
• Develop strong working relationships with other departments to assist with the delivery of our service.
• Carry out application and capacity system checks, aiming to identify and resolve issues before they impact customers.
• Have the ability to troubleshoot and approach problem solving in a logical manner.

Our Ideal Candidate Will Have

• Qualifications: You will have your GCSE Maths and English Level 4 (Grade C) and above and a relevant IT qualification – both desirable but not essential.
• Experience: You will have 1st and 2nd line service desk, windows server and desktop experience, prior knowledge in a technical support role would be an advantage and also have a good understanding of Office 365 administration and active directory.
• Communication: Show us that you have excellent communication skills, spoken and written, be able to build good working relationships with work colleagues and our customers and have the ability to engage and communicate with audiences made up of a diverse background across all areas of EV Cargo.
• People & Self Development: You will have the ability to work effectively as part of a team, or work on your own initiative, be organised and be able to handle difficult situations. We would like to see you grow and progress within a growing company.

Rewards & Benefits

• Competitive Annual Leave
• Reward Gateway – access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
• Employee Recognition Scheme
• Excellent Pension Scheme
• Health Care Cash Plan

About Us

Palletforce have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.

Diversity and Inclusion

Equality, diversity and inclusivity are at the heart of everything Palletforce does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

Palletforce reserves the right to close the vacancy before the stated closing date if a high volume of applications is received. Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted. You must have the legal right to live and work in the United Kingdom. If you have any queries, please contact: [e-mail]