It Systems Trainer

Caremark Ltd; Ledston; Hybrid; GBP 34,000 - 42,000; Full time

Job summary

Caremark Ltd. is seeking an IT Systems Trainer to empower our franchise network with the skills to use our software and digital platforms effectively. The role combines training delivery, coaching, and on-going support across field and office settings.

You will promote best practices, support system rollouts, and ensure teams stay compliant while focusing on delivering high-quality care. Field-based with some office time, salary up to £38,000 per year.

Qualifications

• Experience delivering training on software systems.
• Experience with system rollouts and digital adoption.
• Care sector experience is beneficial.
• Proven ability to coach and support users.
• Proficient with Microsoft Office.

Responsibilities

• Provide technical support to Franchise Owners for approved software.
• Deliver training online and face-to-face.
• Assist onboarding of new Franchise Owners.
• Advise on system issues to users and management.
• Prepare and update training materials.
• Manage projects and training/workstreams.
• Support relationships with Franchise Owners and suppliers.
• Audit offices for correct system usage and digital practices.
• Occasional duties outside the role as directed by Directors.

Skills

Communication skills

Time management

Problem solving

Tech-savvy

Attention to detail

Leadership

Domiciliary care

Microsoft Office

Software training

Quick learner

Tools

Access People Planner

Rostering software

Job description

Location: Field Based. Typical weekly office and field-based time to be determined by line manager, subject to business requirements, expected to be up to 3-4 days per week serving our offices out in the field.

Full-time: 35 hours per week.

Reports to: Director of Technology

Up to £38,000 per year

About The Role

Are you experienced in delivering engaging training on software systems and digital platforms? Do you enjoy helping others build confidence, develop new skills, and get the most from the tools they use every day? Have you successfully supported teams through system changes, new software implementations, or process improvements? Do you have experience working within the care sector and understand the importance of technology in supporting high-quality care and operational excellence?

If you're a confident communicator who is passionate about learning, technology, and empowering others to succeed, we'd love to hear from you!

The IT Systems Trainer plays a pivotal role in empowering our franchise network to make the most of the technology that supports the delivery of outstanding care. This is more than just a training role. It's an opportunity to shape the way people work, build confidence in new systems, and drive the successful adoption of technology across the business.

As a trusted subject matter expert, you'll play an important role in supporting system rollouts, promoting best practice, and helping colleagues embrace new ways of working. Through a combination of training, coaching, and ongoing support, you'll help ensure our teams have the skills and confidence they need to work efficiently, remain compliant, and focus on what matters most: delivering exceptional care and support to their communities.

What you’ll be doing

• Provide technical support to new and existing Franchise Owners for approved software
• Delivering training and coaching for approved software, both online and face to face
• Supporting new Franchise Owners with their initial software onboarding
• Provide advice and guidance on system related issues to users and management team members
• Prepare, update and revise training materials and courses
• Manage projects and work-streams including training, system upgrades, changes, and system testing
• Support relationships with Franchise Owners, Franchise Support Centre staff and approved suppliers
• Support with auditing offices to ensure correct system usage and appropriate digital practices are being adhered to
• From time to time, carry out duties that may fall outside the summary of the role at the request of the Directors that are within the scope and spirit of employment with Caremark.

What we’re looking for

• Good communication skills and self-confident
• Manage own workload and diary
• A problem solver with a positive can-do attitude
• Technically minded but able to communicate effectively with non-technical users
• Have excellent attention to detail and be a team player
• Ability to provide positive leadership on allocated workstreams and projects
• Knowledge of domiciliary care would be beneficial
• Ability to remain professional when handling challenging queries and customers
• Be proficient in using Microsoft Office products
• Have experience of operational software/systems training or skills development
• Ability to learn new software and systems quickly

Preferred candidates will have experience in using rostering software such as Access People Planner or similar rostering software used in domiciliary care businesses. It would also be preferred if candidates have experience in training or coaching users on effective use of software.

About Caremark

Caremark is one of the largest UK home care franchisors, with over 150 franchise offices operating across the UK and internationally. Our franchisees work at the heart of their communities, delivering personalised care in customers’ homes, from a little extra help with daily life through to more complex care such as Dementia support.

With a reputation for excellence since our inception in 2005, Caremark has grown into one of the UK’s leading providers of home care services.

Award‑Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)

We’re proud winners of the British Franchise Association HSBC Franchise of the Year and ranked Top 5 in the Elite Franchise Top 100 (2026). Our success is built on strong values, effective systems, and a genuine commitment to supporting our franchise network.

Why join Caremark?

At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:

Positive | Compassionate | Accountable | Trustworthy | Honest | Supportive

You’ll be empowered to make a real difference in a supportive, values‑led environment, where your expertise is respected and your development is prioritised.

The kind of person who’ll thrive here

• Disciplined and focused, with a high attention to detail
• Confident and proactive, happy to take ownership
• A strong problem solver who looks for better ways of doing things
• Motivated by continuous improvement
• Comfortable working both independently and collaboratively

Benefits

• 33 days holiday (including bank holidays)
• 5 paid volunteering days per year
• Annual personal development budget
• Private medical insurance
• Life insurance cover
• Company pension scheme
• Free wellbeing counselling programme & support
• Ongoing training and development opportunities
• Business travel expenses
• Flexi-time- start between 08:00 and 10:00 and finish between 16:00 and 18:00

If you enjoy working with data, improving systems, and making a real impact in a purpose‑driven organisation, we’d love to hear from you.

Required Criteria

Skills Needed

About The Company

Shape the future of home care with a career at the Caremark Franchise Support Centre!

Caremark is one of the largest UK home care franchisors with over 140 franchise offices in the UK. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. With a reputation for excellence since 2005, we have grown to become one of the leading UK providers of home care services.

Make a real difference!

Join our passionate team and help us expand Caremark’s reach to improve the lives of thousands of customers across the UK. We’re looking for talented individuals to help us develop our brand, strengthen our presence, and cultivate a positive and supportive company culture.

We offer a variety of roles!

Find your perfect fit with opportunities at our head office in Worthing, West Sussex or in one of our regional field-based roles. Browse our open positions and discover how you can be part of the Caremark family. As the master franchisor, Caremark Limited supports our network of over 140 independent offices across the UK.

Company Culture

We are Positive:

We embrace a positive mindset and inspire optimism amongst our colleagues. We continually question how our outlook and reactions affect our colleagues, striving for contagious positivity. With a can‑do attitude we uplift and cultivate an environment where creativity thrives, challenges are opportunities, and success is shared.

We are Trustworthy:

We hold trust as our foundation, nurturing it through honesty, reliability, and consistency in our actions and relationships. By prioritising transparency and mutual respect, we place trust in our colleagues and respect the trust placed in us. With consistency, we create a safe, collaborative environment.

We are Honest:

We uphold honesty as a non‑negotiable principle, committing to truthfulness, transparency, and integrity in our interactions and decisions. By demonstrating unwavering honesty, we build trust, credibility, and lasting relationships, fostering an environment where openness and accountability flourish.

We are Compassionate:

At the heart of our actions and decisions lies compassion, driving us to understand, empathise, and act with kindness towards all, fostering an environment where everyone feels seen, heard, and valued.

We are Accountable:

We uphold accountability as a cornerstone of our integrity, taking ownership and responsibility of our actions, decisions, and their outcomes. Through transparency and a no‑blame culture, we build trust and drive excellence. We self‑reflect and are continually learning.

We are Supportive:

We are supportive colleagues, and we foster an environment where collaboration is the norm, working together towards common goals and sharing in collective successes. With active listening, continual development and constructive guidance, we can all reach our fullest potential. We celebrate in each other’s success.

Company Benefits

• Flexi time (start between 8am – 10am/ finish between 4pm-6pm)
• 1 Day working from home each week
• Private Medical Insurance
• Annual Personal Development Budget
• 5 Paid Volunteering Days per year
• 33 days of holiday (Inclusive of bank holidays)
• Life Insurance cover

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Employee discounts, Free parking, Free work laptop, Referral bonus, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Blue Light Card, Work With Charities, Social Opportunities, Employee of the Month, Hybrid Working, Culture of recognition, Access to Health & Wellbeing app, Staff celebration events

Salary

Not disclosed