IT Systems / Support Analyst

Stepnell; Nottingham; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Enhanced pension

Annual leave progression

Car allowance or company car

Health coverage

Job summary

Stepnell is seeking an engaging Systems Analyst to join the IT team in Nottingham. You will provide 1st/2nd line IT support, maintain critical systems, and embed yourself with regional teams through site visits to drive smarter, simpler operations.

You will analyse workflows, implement enhancements, and assist with onboarding training while leveraging tools like Field View to support clients. The role requires travel to local sites and collaboration with regional directors.

Qualifications

• Strong knowledge of business software and hardware.
• Experience in 1st/2nd line IT support.
• Willingness to travel to local sites regularly.
• Excellent communication and stakeholder engagement skills.
• Analytical mindset for improving IT processes.

Responsibilities

• Provide 1st/2nd line IT support across all IT systems, software and equipment.
• Visit regional sites and engage with employees to gather requirements.
• Analyse workflows to enhance systems and introduce new features for efficiency.
• Support access to key operational software for clients (e.g., Field View).
• Maintain IT knowledge base and host weekly touchpoints for improvement.
• Deliver onboarding IT training for new starters and support regional upskilling.

Skills

IT support

1st/2nd line

System design

Stakeholder engagement

Training delivery

Tools

Field View

Job description

Are you an engaging, hands-on Systems Analyst looking to make a direct impact across a dynamic business? We are seeking a Systems Analyst to join our IT team based in Nottingham.

In this role, you will be key in delivering first- and second-line IT support, maintaining business-critical systems, and driving continuous improvement. You won’t just be behind a desk—you will actively embed yourself within regional teams, visiting local sites, engaging with employees, and helping us leverage technology to work smarter, simpler, and more efficiently.

Key Responsibilities

• IT Support & Troubleshooting: Provide robust 1st and 2nd line support across all IT systems, software, and equipment used throughout the organisation.
• Site & Regional Engagement: Regularly visit local construction sites and attend regional forums (at least quarterly) to build strong relationships, gather feedback, and understand team requirements.
• System Design & Enhancement: Analyse existing workflows to modify, enhance, or adapt systems, integrating new features to boost efficiency and productivity.
• Client & External Systems: Work with customers and clients to manage and support access to key operational software and programs (e.g., Field View).
• Continuous Improvement: Analyse call logs to identify trends and underlying issues, update the internal IT knowledge base, and host weekly touchpoints to continuously improve IT support.
• Training & Upskilling: Deliver IT onboarding training for new starters to get them operational quickly and collaborate with Regional Directors to upskill regional teams.
• Documentation: Keep detailed, accurate records of systems, updates, and user support requirements.

What We Are Looking For

• Technical Capability: Strong knowledge of business software, hardware, and 1st/2nd line IT support processes.
• Communication & Engagement: Excellent interpersonal skills with the ability to build trust and strong working relationships with employees, regional leaders, and external clients.
• Analytical Thinking: Ability to identify trends in IT issues, simplify complex working processes, and design practical IT solutions.
• Proactive & Mobile: Based in Nottingham, willing and able to travel regularly to local sites and regional offices.
• Training Ability: Confident in delivering clear, engaging IT training to individuals and groups.

Why Join Us?

This role offers a varied mix of technical support, system improvement, and direct face-to-face interaction across our regional sites. You will have a real opportunity to shape how technology supports our day-to-day operations and helps drive business efficiency.

Why Stepnell

At Stepnell, we’re passionate about empowering our people to thrive. We believe in building fulfilling and rewarding careers by investing in talent, nurturing growth, and inspiring innovation. With the prestigious Investors in People Gold accreditation, we’re proud to place our people at the heart of everything we do. Every team member is valued, and curiosity and collaboration are central to our team culture. We’re committed to enabling our people to make a real impact and drive meaningful change throughout our business.

To show our appreciation, we offer generous and competitive benefits including, an enhanced pension scheme with a Stepnell contribution of 7% to help secure your financial future, annual leave that increases with service and the flexibility to purchase more, a market leading employee referral scheme, and for eligible roles comprehensive health coverage, adjustable start and finish times and a car allowance or company car.

Join us in a collaborative and inclusive environment where your well-being is our priority, and your contributions are truly valued.

About Stepnell

As a family-owned business with over 155 years of history, Stepnell is built on stability, trust, and long-term thinking. We make decisions with the future in mind for our people, our clients, and our communities.

Our capabilities span construction, property development, energy solutions, joinery, and concrete repair, allowing us to offer integrated services that meet a wide range of client needs. Operating through seven regional offices in Rugby, Nottingham, Liverpool, Wantage, Bristol, Southampton, and Poolevand across three core business units, we maintain a strong local presence while delivering consistently high standards. Today, repeat clients account for 75% of our turnover a testament to our reliability and the quality of our relationships.