IT Systems Engineer — 1st/2nd Line Support

Oxford Quantum Circuits; Reading; On-site; GBP 32,000 - 52,000; Full time

Job summary

Oxford Quantum Circuits is seeking an IT Support Engineer to keep our technology estate reliable and scalable. You’ll provide hands–on 1st and 2nd line support, help tackle 3rd line issues, and ensure teams have the tech and support to excel.

Reporting to the Head of IT, you will manage Windows, macOS, Linux, cloud platforms, networks and end‑user hardware, contributing to security, compliance and continuous improvement.

Qualifications

• Experience delivering 1st and 2nd line IT support in SLA-driven environments.
• Troubleshooting Windows, macOS and Linux desktops/servers.
• Experience with Google Workspace, Microsoft 365 and Azure/Entra.
• Experience with ticketing, documentation and knowledge bases.
• IT asset management, endpoint management, software/licence management and backups.
• Understanding incident and problem management, networking and cybersecurity fundamentals.

Responsibilities

• Own 1st and 2nd line support requests from diagnosis through to resolution, with SLAs and escalation as needed.
• Troubleshoot and maintain Windows, macOS and Linux desktop/server environments, cloud services, apps and hardware.
• Monitor IT systems, identify risks and support incident, problem, backup, recovery and resilience processes.
• Deliver onboarding/offboarding with accurate records for hardware, software, licences and IT assets.
• Strengthen IT knowledge base with clear docs, share expertise and mentor juniors.
• Identify opportunities to automate, streamline and improve systems and processes with new tech.
• Contribute to cross-team projects, audits and security initiatives, aligning with policies, ISO standards and GDPR.

Skills

1st/2nd line support

Troubleshooting

Windows 10/11

Windows Server

macOS

Ubuntu Linux

Google Workspace

Microsoft 365

Azure/Entra

IT ticketing tools

IT asset management

Endpoint management

Backup and disaster recovery

Incident management

Problem management

Networking fundamentals

Cybersecurity fundamentals

ISO 27001 awareness

GDPR awareness

Education

BSc in IT or a relevant discipline

Tools

Ticketing tools

Job description

Oxford Quantum Circuits is seeking an IT Support Engineer to keep our technology estate reliable and scalable. You’ll provide hands–on 1st and 2nd line support, help tackle 3rd line issues, and ensure teams have the tech and support to excel.

Reporting to the Head of IT, you will manage Windows, macOS, Linux, cloud platforms, networks and end‑user hardware, contributing to security, compliance and continuous improvement.