IT Support Trainee Technician

Faerch Group; Greater London, North East, Sutton, Ely; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Group Life Assurance

Bupa Cash Plan

Cycle to Work Scheme

Long Service Rewards

Safety Boot Contribution

Regular Company Events

Job summary

Faerch Group in Poole is seeking a motivated IT Support Trainee Technician to join our Group IT team. The role covers first-line IT support for end users on the factory floor and in the office, with travel within the UK to support London and Durham sites as needed.

You will work in a mixed environment, 37.5 hours per week, fully site-based at Poole, and learn from experienced colleagues who will support your learning and development.

Qualifications

• Basic knowledge of computers and Microsoft Office.
• GCSE A-C or equivalent.
• CompTIA A+ or ITIL Foundation preferred.
• Familiarity with Windows operating systems.
• Willingness to learn and build IT skills on the job.

Responsibilities

• Provide first-line IT support to end users.
• Troubleshoot basic hardware and software issues.
• Assist with device setup, maintenance, and upgrades.
• Learn how to manage IT support requests and document issues.
• Work with experienced IT professionals to support development.
• Support the infrastructure team at local sites when needed.

Skills

Interest in IT

Communication skills

Willingness to learn

Team mindset

Basic computer literacy

Microsoft Office basics

Education

GCSE A-C or equivalent

CompTIA A+ or ITIL Foundation

Tools

Microsoft 365

Remote support tools

Active Directory

Intune

Azure

Windows OS

Job description

Faerch is a leading supplier of circular, rigid food packaging with integrated recycling capability. We serve food manufacturers, food service providers, and retailers worldwide through a network of state‑of‑the‑art production facilities across Europe and the US. Today, more than 5,400 employees are part of the Faerch Group, which is owned by A.P. Moller Holding.

Working at Faerch means joining a purpose-driven company focused on sustainability and innovation. We invest in your growth and offer a supportive, international environment where people can develop and thrive.

The Role

Are you passionate about technology and eager to start a career in IT?

We are looking for a motivated IT Support Trainee Technician to join our team and develop real‑world technical skills.

Your working environment will be a mix of office‑based work and hands‑on IT support for our manufacturing teams on the factory floor, offering great variety. You will be part of Faerch Group IT, a team of approximately 25 IT support colleagues across the Group, and you will contribute to a global ServiceDesk supporting users across multiple sites.

In the UK, Faerch operates five sites, including Sutton and Ely. Your primary responsibility will be to support users in Poole, London, and Durham. Travel within the UK is expected to support both the London office and the production site in Durham.

You will report into Group IT and work closely with experienced colleagues who will support your learning and development.

Your Responsibilities

• Provide first‑line IT support to end users
• Troubleshoot basic hardware and software issues
• Assist with device setup, maintenance, and upgrades
• Learn how to manage IT support requests, document issues, and follow IT processes
• Work alongside experienced IT professionals who will support your development
• Support the infrastructure team when needed, acting as “boots on the ground” at local sites

We’re Looking For

• A strong interest in IT and problem‑solving
• Good communication and customer service skills
• A willingness to learn and take initiative
• Basic knowledge of computers and the Microsoft Office package (an advantage)
• A positive, “can‑do” attitude and strong team mindset

Who This Role Is Perfect For

• School or college leavers
• Candidates looking to start a career in IT

Qualifications (Preferable, Not Essential)

• GCSE grades A–C or HND (or equivalent)
• CompTIA A+, ITIL Foundation, or similar certifications
• Basic proficiency in Windows operating systems
• Familiarity with Microsoft 365, email clients, and remote support tools
• Knowledge of Active Directory, Intune, or Azure is an advantage

Essentials

• A valid driving licence and passport (travel will be required later as part of your development)
• Ability to work both office‑based and on the shop floor, supporting manufacturing teams

What We Offer

• A role with both local impact and global exposure
• A collaborative work environment with a flat hierarchy and open dialogue
• The opportunity to learn, grow, and develop practical IT skills
• A culture built on trust, accountability, and teamwork

Additional Information

• Mon‑Fri, 37.5 hours per week
• Fully site‑based at our Poole location (no remote working)
• Participation in the on‑call rota will be required as part of the role's development
• Starting salary from £26,500 (trainee position)
• Group Life Assurance
• Bupa Cash Plan
• Cycle to Work Scheme
• Long Service Rewards
• Safety Boot Contribution
• Regular Company Events