IT Support Technician - Multi-Site

Ashford College; Broadstairs; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational institution seeks an IT Support Technician to join their Technology Team. The role involves providing operational support across multiple college sites, ensuring excellent service for staff and students. Ideal candidates will have experience with Windows, Android, and Apple devices, alongside strong communication skills.

Benefits

Competitive salary and holiday entitlement

Access to online discounts via Rewards Scheme

Generous pension scheme - 18% employer contribution

Time off for child's first day at school

Community Days and Annual Staff Celebration Day

Qualifications

• Knowledgeable and customer-focused professional.
• Experience supporting end users with technology issues.
• Ability to communicate in non-technical terms.

Responsibilities

• Provide operational support for all College IT.
• Support staff and students using IT systems.
• Improve self-service for users.

Skills

Customer Focus

Communication Skills

Organizational Skills

Tools

Windows 10 and 11

Android Devices

Apple Devices

Job description

About The Role

East Kent Colleges Group are looking to appoint an IT Support Technician to join the Technology Team. You will join the front-line team and be responsible for operational support of all College IT used by the Group, across six Colleges and two business units daily.

Key Details:

• Base location: Sheppey College including EKC Secondary School. (This is a multisite role and so you will cover all 6 college sites)
• Hours per week: 37
• Weeks per year: 52

What does a typical day look like?

• Provide operational support for all College IT
• Providing appropriate support for staff and students using these systems on a front-line basis
• Improving the self-service for the Group and providing an outstanding experience for all users on all platforms.

You will report to the Digital Services Team Leader and work alongside our dynamic Technology Team, either in person or through other communication channels. If you want to join a progressive, agile team at the heart of the EKC Group, we would love to hear from you!

Alongside our priority of excellent student experience, we also focus on our employees.Here are just some of our benefits when working for the East Kent Colleges Group:

• Competitive salary and holiday entitlement
• Access to 100's of online discounts via our Rewards Scheme (Inc. Restaurant, Grocery, Retail, Gym, Holidays)
• Access to cycle to work, car leasing and tech purchasing schemes
• Generous pension scheme - 18% employer contribution
• Being part of a company with a Eco-Sustainability focus of being Net-Zero
• Time off for your child's first day at school, moving home and for interviews
• My 10 Days initiative - bid for up-to 10 days off work to pursue voluntary work
• Being part of Community Days and Annual Staff Celebration Day

About You

We are seeking to appoint a knowledgeable and customer focused professional to join our technology team. The successful candidate will be able to work independently and carry out the duties of the post with minimal direct personal supervision and will have high level organisational skills and the ability to juggle priorities effectively.

The ideal candidate will have a working knowledge of and practical experience in Windows 10 and 11, in addition to Android and Apple devices. Ideally, experience to include configuration settings on both server and end user. You will also have good verbal and written communication skills and the ability to communicate in non-technical terms with staff and students experiencing difficulties operating the systems.

Previous experience supporting end users with technology issues, installing and configuring hardware/software, and providing user training would be advantageous.

No need to spend time updating your CV, just click apply and complete our short application form. You can save your progress as you go, and we’ll review all applications and get back to all candidates after the closing date.

If you are interested in an informal chat about the role, or have any queries, please email us [e-mail]

About Us

Outstanding Ofsted Provider

East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group, as reflected in our ‘Strong’ skills grading by Ofsted.

Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children and vulnerable adults. We ensure that all staff are aware of their responsibilities for upholding these principles. As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and carry out checks to ensure staff suitability, including conviction/caution self-declarations, Enhanced DBS checks, and references. It is a criminal offense to apply for a post involving regulated activity with children if barred from doing so. Suitability to work with children and vulnerable adults will be explored during the interview process.

Commitment to Equality, Diversity and Inclusion

East Kent Colleges Group is an equal opportunities employer and welcomes applications from all community members. We aim to increase workforce diversity and encourage applications from underrepresented groups. We hold the Positive About Disability Award and are a Disability Confident Employer. We commit to interviewing all applicants who declare a disability and meet the essential criteria, exploring reasonable adjustments if needed. We also support Care Leavers and Armed Forces personnel through our respective pledges. We welcome flexible working applications and those returning from career breaks. We do not engage with agencies for permanent recruitment, as we have an in-house team.