IT Support Technician — Hybrid Role with Growth

Acorn Insurance; Liverpool City Region; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working options

Mental health support

Career progression

Job summary

Acorn Insurance is recruiting an IT Support Technician to join our Liverpool team. You’ll be the first contact for IT issues across the business, handling deskside and remote support, managing tickets, and driving fast, first-time resolutions.

You’ll work in a busy, on-site environment with hybrid benefits and a focus on security, patch management, and smooth operations. We offer a clear path for development and a supportive culture in a long-established insurer.

Qualifications

• Experience working in a support role within a managed IT service desk function
• Windows 11 operating systems
• Anti-malware solution support
• Problem solving and troubleshooting skills
• Understanding of security principles and endpoint solutions
• Excellent written, communications and documentation skills
• Excellent Customer Service
• Worked within an ITIL service management model or qualification
• Office365 support experience
• Basic network knowledge
• Understanding of security, server, virtualisation and cloud solutions support

Responsibilities

• Be the first contact for business IT issues, security incidents and requests, aiming for first-time resolution.
• Provide deskside and remote IT support to the business user base.
• Manage service incidents in the service desk ticketing system, following agreed processes, escalating to infrastructure, application support and 3rd party support, SecOps for resolution
• Troubleshooting and resolving network connectivity issues
• Administering Active Directory
• Monitor system and infrastructure availability and performance
• Managing VOIP and digital phone systems ensuring customers have the best possible journey
• Maintain and distribute software packages
• Run necessary actions in-line with security processes
• Client device builds using automated solutions and patch management
• Manage, perform, maintain and test backups/recovery
• Participate in production support and continuous improvement to enhance team practices and maintain high-quality solutions.
• Adhering to change control best practice
• Maintain knowledge base

Job description

Acorn Insurance is recruiting an IT Support Technician to join our Liverpool team. You’ll be the first contact for IT issues across the business, handling deskside and remote support, managing tickets, and driving fast, first-time resolutions.

You’ll work in a busy, on-site environment with hybrid benefits and a focus on security, patch management, and smooth operations. We offer a clear path for development and a supportive culture in a long-established insurer.