1st Line IT Support Specialist - Hybrid & Growth

Acorn Insurance Ltd; Liverpool; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Holiday allowance

Mental health support

Career development opportunities

Flexible benefits

Hybrid working

Recognition & events

Job summary

Acorn Insurance Ltd. is seeking an IT Support Technician in Liverpool City Centre to provide deskside and remote IT support for colleagues. You will manage tickets, maintain SLAs, and escalate as needed to ensure a fast, effective IT service and strong security incident response.

The role covers Active Directory, backups, patch management, and working within a 3-week rotating shift pattern with some Saturday work. 37.5 hours weekly, on-site.

Qualifications

• Experience in a customer-focused IT support role.
• Proficiency with Windows 11 and Office 365.
• Understanding of security principles and incident handling.
• Strong problem-solving and troubleshooting abilities.
• Familiarity with ITIL service management practices.

Responsibilities

• Be the first contact for business IT issues, security incidents and requests, aiming for first-time resolution. Manage tickets, maintain SLAs, meet KPIs and escalati to resolver groups as needed to deliver an effective, efficient service.

Skills

IT support experience

Windows 11

Office 365

Security knowledge

Troubleshooting

ITIL awareness

Customer service

Network basics

Active Directory

Documentation skills

Tools

None

Job description

Acorn Insurance Ltd. is seeking an IT Support Technician in Liverpool City Centre to provide deskside and remote IT support for colleagues. You will manage tickets, maintain SLAs, and escalate as needed to ensure a fast, effective IT service and strong security incident response.

The role covers Active Directory, backups, patch management, and working within a 3-week rotating shift pattern with some Saturday work. 37.5 hours weekly, on-site.