IT Support Technician — Hybrid Role, Growth & Impact

TXO; Metropolitan Borough of Solihull; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A technology lifecycle partner based in Solihull is seeking an experienced IT Support professional to manage and deliver technical support across their group. The successful candidate will provide first and second-line support to onsite and remote users, resolving technical issues promptly. Essential qualifications include over 3 years of experience in IT support roles specializing in Windows environments. The position offers a competitive salary, extensive benefits, and opportunities for hybrid working.

Benefits

25 days holiday plus bank holidays

Company events

Hybrid working

Qualifications

• Enjoy a fast-paced, high-change environment.
• Challenger mindset, always looking to drive improvement.
• Detail-oriented and conscientiously follow defined processes.

Responsibilities

• Deliver first and second-line support to onsite and remote users.
• Resolve technical issues promptly on a first fix basis.
• Install, configure, and maintain laptops and desktops.

Skills

Excellent verbal and written communication skills

Customer facing skills

Ability to problem solve and take initiative

Education

3+ years' experience in IT Support

Full Driving Licence

Tools

Windows Server

Microsoft 365

Remote support tools (TeamViewer)

Job description

A technology lifecycle partner based in Solihull is seeking an experienced IT Support professional to manage and deliver technical support across their group. The successful candidate will provide first and second-line support to onsite and remote users, resolving technical issues promptly. Essential qualifications include over 3 years of experience in IT support roles specializing in Windows environments. The position offers a competitive salary, extensive benefits, and opportunities for hybrid working.