IT Support Technician: Growth, Training & Certifications

Exponential-e; England; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

On-site cafe

Birthday leave

Charity leave

Vitality health cover

Holiday purchase scheme

Job summary

Exponential-e is seeking a proactive IT support professional for first line customer assistance. You will handle enquiries via our ticketing system and monitor alarms to ensure quick, accurate ticket logging and resolution.

With a keen interest in IT Support and a path to progression, you will thrive in a role that emphasizes customer service, strong communication skills, and teamwork across customers and partners. Exponential-e offers varied projects and employee development opportunities.

Qualifications

• Provide customer-focused service meeting set SLAs.
• Interest in IT support with progression goals.
• Confident communicator with strong phone etiquette.
• Previous customer service experience required.

Responsibilities

• Provide first line IT support and handle customer enquiries via ticketing system.
• Proactively monitor alarms for customers using monitoring tools.
• Respond to tickets within defined Service Level Agreements.
• Log calls accurately and manage call resolution priorities.
• Troubleshoot technical faults and coordinate with vendors/service providers.
• Maintain professional relationships with customers, suppliers and colleagues.

Skills

Customer service

ITSupport interest

Communication skills

Telephone etiquette

Tools

Ticketing system

Monitoring tools

Job description

Exponential-e is seeking a proactive IT support professional for first line customer assistance. You will handle enquiries via our ticketing system and monitor alarms to ensure quick, accurate ticket logging and resolution.

With a keen interest in IT Support and a path to progression, you will thrive in a role that emphasizes customer service, strong communication skills, and teamwork across customers and partners. Exponential-e offers varied projects and employee development opportunities.