IT Support Technician (Digital Services)

VanRath; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading digital services provider in Belfast is looking for a detail-oriented IT Support professional to join their technical operations team. This role involves coordinating website deployments, providing first-line support for hosting-related queries, and troubleshooting technical issues, requiring strong technical understanding and communication skills. Candidates should possess experience in IT support and knowledge of web hosting environments.

Benefits

Opportunity to deepen technical skills

Exposure to web hosting technologies

Collaborative team environment

Qualifications

• Previous experience in IT support or a relevant technical helpdesk role.
• Some knowledge of web hosting infrastructure and content management systems.
• Excellent communication skills with non-technical users.

Responsibilities

• Coordinating deployment of client websites.
• Providing first-line support for domain management and email delivery issues.
• Troubleshooting technical issues at server and client levels.

Skills

Communication

Troubleshooting

Technical Support

Web Hosting Knowledge

Email Configuration

Education

Experience in IT support or technical helpdesk role

Job description

Our client, a long-established digital services provider based in Belfast, is seeking a detail-oriented and technically proficient individual to join their growing technical operations team. This position will focus on supporting a large and varied portfolio of client websites and associated hosting environments.

The successful candidate will act as a key liaison between the technical infrastructure and client services teams, helping to ensure smooth deployment and ongoing performance of hosted sites. The role requires a balance of strong technical understanding and excellent communication skills, particularly in guiding clients through web hosting, and email-related queries.

*This position requires 5 days on site in the company office in Belfast.*

Key Responsibilities

• Coordinating the final deployment of new websites, ensuring a seamless transition from development to live environments.
• Providing first-line support for domain management, website uptime, email delivery issues, and DNS configuration.
• Troubleshooting technical issues at both the server and client levels, including mail client configuration and connectivity.
• Assisting customers via telephone, email, and remote access tools with a variety of website and hosting queries.
• Managing and maintaining hosting environments using common web control panel systems and platforms.
• Supporting device-level configuration of email on desktop and mobile platforms.

Requirements

• Previous experience in IT support or a relevant technical helpdesk role.
• Some knowledge of web hosting infrastructure and content management systems such as WordPress.
• Excellent verbal and written communication skills, especially when engaging with non-technical users.
• Ability to handle multiple support requests, prioritise effectively, and maintain accuracy under pressure.
• A proactive attitude with a willingness to troubleshoot independently and learn continuously.

Desirable

• Experience working in a customer-facing environment, particularly in a technical or web services context.
• Understanding of remote support tools and techniques.
• Confidence in handling domain transfers and email migrations.

What You'll Gain

• A structured opportunity to deepen your technical skills in a practical, fast-paced environment.
• Exposure to a wide range of web hosting technologies and platforms.
• The chance to be part of a collaborative team that supports hundreds of clients regionally and beyond.

For further information on this vacancy, or any other IT job in Belfast or wider NI, please apply via the link below or contact Sean Doherty in the strictest confidence.