IT Support Technician Apprentice (L3)

Eleclink; Greater London; Hybrid; GBP 21,600 - 26,400; Full time

Job summary

Eleclink is offering an IT Support Technician Apprentice (Level 3) in London, hybrid working. The role includes on-the-job IT support, cybersecurity tasks, documentation, and participation in training to achieve a Level 3 IT qualification.

The programme runs for 1 year 5 months with a 37.5 hour week and travel to Folkestone/France as needed. You’ll learn practical IT skills, network troubleshooting, and system resilience while supporting the Sr.Service Manager and IT team.

Qualifications

• Basic IT support principles and troubleshooting expectations.
• GCSE Maths and Computer Science/IT or equivalent required for entry.
• Willing to study towards Level 3 IT qualification during apprenticeship.

Responsibilities

• Provide day-to-day IT support and troubleshoot hardware, software and network issues.
• Assist with documentation and asset registers for IT equipment.
• Support cybersecurity and compliance activities as part of the programme.
• Participate in on‑the‑job learning at Eleclink with occasional travel.
• Contribute to project work, testing, and change readiness.

Skills

IT basics

Troubleshooting

Communication

Willing to learn

Problem solving

Attention to detail

Teamwork

Time management

Customer focus

MS Office (Word/Excel/PowerPoint)

Interest in IT

Education

Level 3 IT/Computing qualification or equivalent

Job description

IT Support Technician Apprentice (L3) – Eleclink – London, W2 6BD (Hybrid) – Up to £24kp/a – 37.5hrs

ELECLINK LTD

LONDON (W2 6BD)

Closes in 13 days (Monday 10 August 2026 at 11:59pm)

The Apprentice supports the efficient operation, maintenance, and optimisation of IT systems and cybersecurity within Eleclink. The role involves developing practical skills across IT support, networking, cybersecurity, and system resilience, while working towards a recognised Level 3 qualification.

Training course Information communications technician (level 3)

Hours Monday - Friday 9 - 5

37 hours 30 minutes a week

Tuesday 1 September 2026

1 year 5 months

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you'll do at work

The role will be based out of Eleclink’s London office with occasional travel to Folkestone, UK and Peuplingues, France based on business needs.

• Support Sr.Service Manager and IT Support analyst in provide day‑to‑day IT support, including troubleshooting hardware, software, and network issues.


• Maintainaccuratedocumentation of systems, incidents, and resolutions including upkeep of key registers formaintainingIT Assets.


• AssistwiderEleclinkwith the maintenance and monitoring including on‑boarding and off boarding employees.


• SupportCybersecurity and GRC lead inthe implementation of security controls and follow cyber security best practices including support of compliance activities both internal and external including NIS.


• Follow organisational processes and procedures for backup, storage, and secure disposal of IT assets.


• Contribute to IT projects, including planning, testing, and quality assurance activities.


• Assistin preparing systems for stability and resilience, including BCP and Incident response techniques.

Essentialskills,characteristicsand experience

• Basic understanding of IT support principles and troubleshooting techniques


• Highly effective written and verbal communication skills


• Willingnessto learn and develop technical skills


• Strong problem‑solving attitude with attention to detailand strong focus on getting things right in the first place


• Ability tounderstand the wider business context in which the organisation sits


• Ability towork under pressure in a dynamic environment


• Self‑starter and results orientated


• Ability toestablishand maintain strong professional relationships


• Level 3 qualification in IT, computer science or equivalent


• Interest in IT and technology


• Experience in Microsoft Office Tools like Word,Exceland Power‑Point

Where you'll work

4 KINGDOM STREET
PADDINGTON
LONDON
W2 6BD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Information communications technician (level 3)

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy


• Apply the appropriate tools and techniques to undertake fault finding and rectification


• apply Continuous Professional Development to support necessary business output and technical developments


• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders


• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate


• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders


• Manage and prioritise the allocated workload effectively making best use of time and resources


• Complete documentation relevant to the task and elevate where appropriate


• Install or undertake basic software upgrades,either physically or remotely


• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements


• Provide remote/F2F support to resolve customer requirements


• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task


• Identify and scope the best solution informed by the system data associated with the task


• Test and evaluate the system's performance and compliance with customer requirements.


• Escalate non routine problems in line with procedures


• Use basic scripting to execute the relevant tasks for example PowerShell, Linux


• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times


• Apply the necessary security, in line with access and/or encryption requirements


• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely


• Test and evaluate network environments


• Monitor performance and usage of a network


• Deploy applications on a network


• Set up storage and data access for staff


• Apply necessary security measures, in line with access requirements to a network


• Carry out routine maintenance across network systems, ensuring organisational compliance


• Monitor network‑related workloads including DNS and firewalls


• Install or undertake basic upgrades, either physically or remotely


• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.


• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.


• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.


• Use information necessary to identify operational issues and rectify or elevate accordingly in line with policy


• Interpret and prioritise internal or external customer's requirements in line with organisation's policy


• Apply the appropriate tools and techniques to undertake fault finding and rectification


• apply Continuous Professional Development to support necessary business output and technical developments


• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders


• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate


• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders


• Manage and prioritise the allocated workload effectively making best use of time and resources


• Complete documentation relevant to the task and elevate where appropriate


• Install or undertake basic software upgrades,either physically or remotely


• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements


• Provide remote/F2F support to resolve customer requirements


• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

During this apprenticeship, you will follow a fully supported training programme withLearnTech, delivered through combined weekly remote classroom‑based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.
The training covers the following core occupational duties:
www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1

Requirements

GCSE in:

• Maths (grade 4/C)

Computer Science/IT (grade Pass/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Initiative

Other requirements

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.

Eligibility

• Have been a UK/EEA resident for the last 3 years


• Hold valid residency status


• Have the right to work in the UK

About this employer

EleclinkLimited is a 100%subsidiary ofGroupeEurotunnel,theoperatoroftheChannelTunnel, listed onEuronextParis.
Eleclinkoperatesa1,000MWhighvoltagedirectcurrentinterconnectorlinkingtheelectricitymarketsofGreatBritainand France via the Channel Tunnel.Eleclinkis unique in that it is the first independent interconnector owner and operator in Great Britain and France.

Upon completion of the apprenticeship, the applicant will have a Level 3 qualification as an Information Communications Technician

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

The reference code for this apprenticeship isVAC2000042376.