IT Support Technician Apprentice

Getting In Limited; Southampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

An innovative apprenticeship opportunity awaits aspiring IT professionals! As an IT Support Technician Apprentice, you will dive into the dynamic world of IT support, gaining hands-on experience while working alongside industry experts. This role is perfect for those who are passionate about technology and eager to learn. You will develop essential skills in troubleshooting, customer service, and IT system management, all while contributing to a supportive team environment. With a focus on professional growth and a commitment to customer satisfaction, this apprenticeship is your gateway to a rewarding career in IT. Don't miss your chance to start your journey in this exciting field!

Qualifications

• Demonstrated IT ability, ideally through personal projects like building PCs.
• Proficiency in IT support systems through hands-on experience.

Responsibilities

• Provide IT support and troubleshoot incidents in a helpdesk environment.
• Repair hardware, reinstall operating systems, and solve IT issues.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Team working

Education

Level 3 IT qualification

Job description

What do you want to search? Keyword Apprenticeship Type Location

IT Support Technician Apprentice

Apply From: 07/02/2025

Learning Provider

Delivered by JUST IT TRAINING LIMITED

Employer

CENTURY IT SOLUTIONS LTD

Vacancy Description

Some of the key day to day responsibilities are:

• You should be able to demonstrate a natural ability in IT and evidence this as an IT hobbyist. This, as an example, might include building custom PCs.
• Learning and becoming proficient in Support Desk I.T Systems - this will be achieved by being hands-on in the IT support triage environment.
• Whilst the helpdesk can be a pressured environment, you will benefit by being surrounded by experienced industry experts that will help guide and inform you.
• Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions.
• Problem solving on IT related incidents and problems - as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely. You will need to have the ability to show empathy whilst reassuring the customer the problem will be solved within the agreed contractual SLAs.
• Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites.
• This will give variety to your role, and the opportunity to work in a face-to-face customer situation.
• You will need excellent customer service abilities and have excellent spoken communication skills.

Key Details

Vacancy Title

IT Support Technician Apprentice

Employer Description

An IT Outsourcing Company founded over 15 years ago by three experienced IT professionals with extensive careers in both small, medium and corporate business environments. Century IT's Management Team understands the IT and technology needs of organisations both small and large. Back then, in our opinion, there was a noticeable and notable way that IT Services were typically delivered to business from an IT Outsourcing Company. A certain style on how the industry had operated for many years. None of which focused on the Customer Service element of the experience and had the primary focus on the technology delivery.

Vacancy Location

MILL HOUSE CENTRE 108 COMMERCIAL ROAD SO40 3AE

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000300299

Key Dates

Apply From

07/02/2025

Closing Date For Applications

2025-03-05 23:59:59

Interview Begin From

Possible Start Date

2025-03-20 00:00:00

Training

Training to be Provided

ICT (Information Communications Technician) Level 3 Apprenticeship Standard:

• You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.
• Your training will include gaining a Level 3 IT qualification.

Learning Provider

JUST IT TRAINING LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Patience.

Apply Now