IT Support Technician

Allscreens Nationwide Ltd; Kingston upon Thames; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Annual leave 25 days

Company pension

Life assurance

Employee Referral Scheme

In-house training

Subsidised staff restaurant

Job summary

Bupa is seeking an IT Support Technician to assist with IT operations, desktop and network support, and implementing new systems. You will provide a customer-friendly support service to end users and help keep the IT infrastructure up to date.

Responsibilities include first/second line support, backups, network monitoring, and training users on applications. You will liaise with suppliers and contribute to improving IT services across the hospital.

Qualifications

• Experience in IT support, service desk, or helpdesk roles.
• Knowledge of Windows operating systems and Microsoft 365.
• Understanding of networking fundamentals (LAN/WAN/Wi‑Fi).
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide first and second line desktop, software and network support.
• Ensure IT infrastructure is up to date.
• Assist with backups and disaster recovery tasks.
• Monitor and troubleshoot network security and performance.
• Maintain hospital internet and email systems.
• Train and advise users on system applications.
• Liaise with third party software suppliers.
• Handle data administration to keep information current.

Skills

IT support

Customer service

Windows OS

Microsoft 365

Networking basics

Troubleshooting

Communication

Prioritisation

Job description

Shift pattern: 7.5 hour shifts between 7am - 8pm plus on call rota.

Salary: Up to £40,000 per annum

We make health happen.

At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.

As an IT Support Technician, you will Assist with the IT operations, Desktop/Network support and implementing new systems/technologies. Provide a customer friendly support service to end users.

How you'll help us make health happen

Provide first and second line desktop, software and network support

Ensure the IT infrastructure is kept up to date

Work with the Information Systems Manager to investigate areas where the infrastructure could be improved

Manage daily and monthly backups

Monitor and troubleshoot network security and performance

Maintain the hospital's internet and email system

Monitoring of servers, server logs for warnings and errors and troubleshoot and problems that might arise.

Train and advise users on system applications where required.

Support off the shelf and bespoke software used across different departments

Liaise with third party software suppliers.

Perform administrative tasks on data in order to keep information current

Avoid any behaviour which discriminates against patients/relatives, visitors, employees or potential employees on the grounds of their sex, race, ethnic or national origins, colour, disability, religion or belief, sexual orientation or age.

Be customer friendly

Key Skills / Qualifications needed for this role:

Previous experience in an IT Support, Service Desk, or Helpdesk role.

Knowledge of Windows operating systems and Microsoft Office 365.

Understanding of networking fundamentals, including LAN, WAN, and Wi-Fi.

PAX experience

Strong troubleshooting and problem-solving skills.

Excellent communication and customer service skills.

Ability to prioritise workloads and manage multiple support requests

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

Annual leave entitlement of 25 days + bank holidays increasing with length of service

In-house training for all staff

Company pension scheme

Life assurance

Employee Referral Scheme

Access to subsidised staff restaurant

Interest free travel loan

Bicycle Loan Scheme

Employee Assistance Programme

Why Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.