IT Support Technician

Stefanini UK Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global IT services provider is looking for an experienced IT Technician to provide on-site customer support across the UK. The role involves troubleshooting hardware and software issues, installing equipment, and ensuring high-quality customer service. Candidates should be comfortable traveling to client sites, have mastery in Windows 10+11 and MS Office 365, and possess excellent communication skills. The position offers a competitive salary and various employee benefits including a company car allowance.

Benefits

Competitive salary

Absence Free Bonus

Permanent Health Cover

Company Car Allowance

Qualifications

• Minimum of 3 years' experience in an IT support role.
• Mastery in Windows 10+11 and MS Office 365 environment.
• Ability to cope with stress and workload.

Responsibilities

• Provide face-to-face IT support for users.
• Diagnose and solve hardware and software issues.
• Install and set up hardware and software as needed.

Skills

Windows 10+11

MS Office 365

Hardware troubleshooting

Active Directory

Communication skills

VPN technologies

LAN and Wireless technologies

Tools

MS SCCM

Job description

We are recruiting an experienced IT Technician to solve customer support issues on-site, at multiple of our customers' premises. You will be responsible for providing the local support for all on‑site employees and you will collaborate with a team of skilled and motivated technicians! We are looking for an extremely initiative-taking IT technician with a keen interest in technology, who can make suggestions for improvements and offer an opinion on new products or services.

This job is to travel to whichever of our customers needs assistance. You will represent Stefanini and demonstrate the great working ethos we all have, whilst demonstrating your excellent customer service skills combined with exemplary IT skills. You need to be comfortable with travel as part of this, and occasional hotel stays will be expected.

Job Responsibilities

• Face to Face IT support for users.
• Hardware installation, movement, and de-installation.
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.).
• Maintain, analyze, and solve end user computing problems both hardware and software.
• System and application changes testing, scripts preparation in MS Windows and MS Office 365 environment.
• Install and set up equipment, cables, outlets, and all other hardware required for implementing IMAC's.
• Software, patches, and updates installation using MS SCCM.

Job Requirements

• Minimum of 3 Years' experience in an IT Support Role.
• Flexible and agile personality; go anywhere, do anything attitude.
• Mastery in Windows 10+11 and MS Office 365 environment.
• Hardware problems diagnosed skills (PC's, laptops, printers etc.).
• Knowledge of remote administrative tools in Windows 11 environment.
• Knowledge of LAN, Wireless and VPN technologies to perform basic troubleshooting.
• Working knowledge of Active Directory and Exchange.
• Familiar with printers and multi-functional devices connected to a network.
• Willingness to learn modern technologies.
• Positive, helpful can‑do attitude and ability to work with others.
• Effective communication skills, service delivery orientation.
• Ability to cope with stress and workload.
• Able to travel to client sites on-demand across the UK.
• A full driver's licence and own vehicle are a requirement.

What do we offer

• Competitive salary.
• AFB (Absence Free Bonus).
• Opportunities to gain experience and develop training programs.
• Exposure to an international environment as part of a multicultural team spread across Europe.
• Permanent Health Cover.
• Company Car Allowance.

What's next

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small‑to‑midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.