IT Support Technician

TTS; Glasgow; On-site; GBP 28,000 - 30,000; Full time

Job summary

Join a beloved Scottish family brand as an IT Support Technician, where your expertise will help maintain IT systems across multiple sites. This role, based in Glasgow, offers a dynamic environment where you'll provide day-to-day technical support, manage installations, and contribute to exciting IT projects. With nearly 90 years of quality baking tradition, this family-owned business values innovation and teamwork, providing you with opportunities for growth and development. If you're proactive and enjoy a fast-paced setting, this is the perfect opportunity to make a significant impact in a supportive team environment.

Benefits

29 days holiday

Opportunities for growth

Supportive team environment

Qualifications

• 2-3 years of IT support experience, preferably in manufacturing.
• Relevant IT certifications are required.

Responsibilities

• Manage IT installations and support for factory and office teams.
• Maintain security systems and assist with IT onboarding.

Skills

IT Support

Office 365

EDI/FTP setup

Technical troubleshooting

Education

Relevant certifications (e.g., CompTIA A+, N+, S+)

Job description

IT Support Technician
Location: Glasgow
Salary: £28,000 - £30,000 DOE
Hours: Monday to Friday, 8:30 am - 4:30 pm or 9:00 am - 5:00 pm
Holidays: 29 days (inclusive of Christmas and New Year closures)

About Us
TTS Recruitment are supporting our client who have been crafting high-quality baked goods for nearly 90 years. From humble beginnings in Glasgow’s Maryhill to their state-of-the-art premises at the M8 Food Park, their passion for quality baking has made this bakery a beloved Scottish family brand.

The Role
We’re looking for an enthusiastic and skilled IT Support Technician to join the team. Based at their main production facility in Glasgow, you’ll provide day-to-day technical support for factory and office teams, maintain IT systems across five sites, and assist in delivering key IT projects. This role is perfect for someone with a proactive approach who enjoys working in a fast-paced environment.

Responsibilities:

1. Manage onsite IT requirements, including installations, moves, and equipment changes.
2. Support IT systems for factory and warehouse operations, including handheld devices, printers, and production equipment.
3. Maintain on-site physical security systems (gates, cameras, security fobs).
4. Provide IT support for sales and finance operations, including EDI and FTP order processing.
5. Liaise with third-party partners and coordinate support activities.
6. Assist with IT onboarding for new staff.
7. Contribute to the implementation and configuration of new IT systems.

Skills and Experience Required:

1. 2-3 years of experience in IT support, ideally within manufacturing or food production environments.
2. Relevant certifications (e.g., CompTIA A+, N+, S+).
3. Experience with EDI/FTP setup and troubleshooting is desirable.
4. Proficiency in Office 365.

Why Join Us?
You’ll be part of a family-owned business known for quality and innovation. With opportunities to work on exciting projects and contribute to their success, this role offers growth and development in a supportive team environment.

Please send your CV to Nicola at