IT Support Technician

Brightwork Limited; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in Glasgow is on the lookout for an enthusiastic Junior 1st Line Support Technician to join their friendly internal IT team. This entry-level role is perfect for those eager to kickstart their tech career, offering full training and the chance to develop essential IT skills. You'll be the first point of contact for internal IT support, tackling hardware and software issues, and assisting with user setups. If you're technically literate, possess strong communication skills, and have a passion for technology, this is your opportunity to grow in a supportive environment.

Qualifications

• Basic understanding of Windows OS and Microsoft Office 365.
• Any IT qualification or hands-on experience is a bonus.

Responsibilities

• Acting as the first point of contact for IT support queries.
• Troubleshooting hardware, software, and basic networking issues.
• Setting up laptops and user accounts for new starters.

Skills

Windows Operating Systems

Microsoft Office 365

Communication Skills

Problem-Solving Skills

Basic Networking

Education

IT Qualification

Job description

IT Support Technician - Entry-Level | Glasgow (On-site)

Location: Glasgow

Job Type: Full-Time, Permanent

Are you IT-savvy and ready to take your first step into a tech career?

We're working with a fast-paced and friendly Glasgow-based organisation seeking a Junior 1st Line Support Technician to join their internal IT team. This is an ideal opportunity for someone who's technically literate, eager to learn, and looking to build a long-term IT career.

What You'll Be Doing:

Acting as the first point of contact for internal IT support queries (via phone, email, or ticketing system)

Logging and tracking incidents and service requests

Troubleshooting hardware, software, and basic networking issues

Setting up laptops, desktops, and user accounts for new starters

Escalating more complex problems to 2nd/3rd line teams

Assisting with IT documentation and asset management

What We're Looking For:

Basic understanding of Windows operating systems and Microsoft Office 365

Strong communication and problem-solving skills

A keen interest in IT and technology

Any IT qualification or hands-on experience (personal projects, college courses, etc.) is a bonus

Positive attitude and willingness to learn - full training provided!