IT Support Technician

Help Me Settle Ltd; Doncaster; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading logistics company is looking for an IT Support Technician to join their team in Doncaster. The successful candidate will provide high-quality support to users, handle IT infrastructure, and work closely with various stakeholders to ensure service excellence. A strong background in IT, great communication skills, and a focus on customer service are essential for this role.

Qualifications

• Minimum 3-5 years IT support experience.
• Knowledge of end-user devices and network troubleshooting.
• Ability to support users in a collaborative environment.

Responsibilities

• Support users with onsite infrastructure components.
• Prioritize and plan work with team collaboration.
• Troubleshoot server and network issues.

Skills

Communication

Problem-solving

Time management

Customer service

Education

ITIL V3 Foundation Certification

Tools

Microsoft Office 365

ServiceNow

Job description

At Maersk we have a vision that’s larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions.We count on our people to make it happen.

At Maersk, we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

The IT Support Technician role requires a confident, self-driven and organised individual with solid IT knowledge and broad experience in solving IT related problems. A minimum of 3-5 years of experience and experience of working within large global organisations is crucial. Experience should also include interactions with virtual teams and remote support. This role is based at our Doncaster site full-time.

The successful candidate will be well versed with handling of onsite infrastructure components including but not limited to end user computing and datacentre equipment. Apart from service-mindedness and results-orientation, the person must possess good communication and interpersonal skills. Commitment to a high level of service and responsibility is required.

The post holder will spend most of their daytime supporting our users and is expected to prioritise and plan most of their working day in collaboration with the rest of the team. The IT Support Technician must be a team player, able to function autonomously with minimum direct supervision and understand the value of supporting their colleagues and sharing their experience and knowledge.

The role embraces communication with a variety of people – either in an industrial warehouse environment or a traditional office environment. The individual must be passionate and be able to deliver a friendly and robust service to express to end users at all levels. both written and spoken, is also expected of the post holder.

Technical Skills

• Advanced desktop usage / VPN & Citrix / Mobile Devices / Windows 10/Windows 11
• Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)
• Good knowledge of end-user devices and peripherals, Microsoft Office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio). Skills and experience from a supporting end-user perspective.
• Able to do basic setup of mobile devices like iOS devices, Android devices, etc.
• Good understanding of IT infrastructure components
• Basic server and network troubleshooting skills
• Knowledge of file and print services
• Knowledge of Active Directory
• Knowledge of an IT Service Management application such as ServiceNow
• Change and Risk Management awareness
• Knowledge of supporting scan guns
• Knowledge of supporting label printers
• Collaborating closely with a 3rd party vendor for the resolution of hardware-related issues
• Working knowledge of collaboration tools such as Teams Rooms, Video conferencing, IP Softphones, and Teams Live Events.
• ITIL V3 Foundation Certification

Desirable Technical Skills

• LAN\ WLAN \Wi-Fi
• Apple Mac knowledge
• Any warehouse IT support experience

Organisational Skills

• Thorough knowledge of the organisation’s working and diversified business requirements.
• Thorough knowledge of current business processes in the Maersk Group.

Personal Skills

• High sense of urgency.
• Professional communication, customer service and strong interpersonal skills.
• Time management
• Ability to work with people at all levels in the organisation.
• Ability to work and operate independently.
• Excellent prioritisation and problem-solving skills.
• Experience in taking end-to-end responsibility for issue resolution
• Pragmatic approach
• Experience working and communicating with diverse teams
• Presentation skills for small groups/training.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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