IT Support Technician

Syntax Consultancy; Derby; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established IT service provider in Derbyshire is seeking an IT Support Technician for a permanent role. The position offers a salary of up to GBP28,000 depending on experience and includes benefits such as 25 days holiday, pension, and medical coverage. Ideal candidates will have experience resolving IT incidents to 2nd line level and supporting IT projects. The start date is ideally in Sept/Oct 2025.

Benefits

25 days Holiday (+ BHs)

Pension

Life Assurance

BUPA Medical

Dental

Training & Professional Development

Qualifications

• Experience in managing IT support requests from end-users.
• Ability to support IT projects including software/hardware upgrades.
• Familiarity with remote support tools and troubleshooting.

Responsibilities

• Resolve IT incidents to 2nd line level.
• Manage IT support requests from end-users.
• Support IT projects including upgrades and rollouts.

Skills

Resolving IT incidents to 2nd line level

Using IT Helpdesk logging systems

Full UK Driving Licence

Tools

Office 365

Windows

Active Directory

TCP/IP

Job description

IT Support Technician

Derbyshire • Permanent • to GBP28,000 (DOE)

IT Support Technician needed for a permanent position based in Derbyshire around 8 miles north of Derby (A38 Corridor).

A chance to join an established and growing business with a proven track record in their industry. Start ideally Sept/Oct 2025.

Key experience + responsibilities will include:

• Resolving IT incidents to 2nd line level + managing IT support requests from end-users.
• Supporting IT projects including software/hardware upgrades + rollouts.
• Setting up end-user hardware using imaging and automated Device Management systems.
• Escalating more complex issues to 3rd Line IT Support Engineers + 3rd party IT suppliers.
• Using IT Helpdesk logging systems + remote support tools.
• Full UK Driving Licence and own vehicle preferred.
• Technical Environment: Office 365, Windows, Active Directory, Mobile Devices (iPads/iPhones), Printers, TCP/IP, Networking, Fixed-Line (ADSL/Fibre/3G/4G).
• Benefits: Salary to GBP28k (DOE) + 25 days Holiday (+ BHs) + Pension + Life Assurance + BUPA Medical + Dental + Training & Professional Development.