IT Support Technician

TN United Kingdom; Blackburn; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated IT Support Technician to join their dynamic team. This role involves providing hands-on technical support across multiple offices, ensuring smooth operations through PC installations, troubleshooting, and maintenance of hardware and software. You will play a crucial role in onboarding new employees and responding to security threats, all while maintaining comprehensive support documentation. If you are passionate about technology and eager to develop your skills in a supportive environment, this is the perfect opportunity for you.

Qualifications

• Hands-on experience with PC installations and troubleshooting.
• Ability to maintain documentation and respond to security threats.

Responsibilities

• Provide technical support for PC installations and maintenance.
• Assist with onboarding and offboarding of employees.
• Respond to server-based issues and maintain support documentation.

Skills

PC installations

hardware troubleshooting

software configuration

network support

documentation maintenance

security threat response

Education

IT-related degree or certification

Tools

videoconference equipment

network printers

Job description

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Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.

At Anord Mardix, we welcome people of all backgrounds. We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you.

Job Summary

Roles and Responsibilities

• You will be providing hands-on support across numerous offices with technical tasks ranging from full PC installations, configuration, maintenance, troubleshooting, and repairing of computer hardware, software, wireless, network printers, related peripherals, mobile devices, videoconference equipment, etc.
• You will be involved in IT desk and office moves as needed.
• Onboarding and offboarding employees.
• Deal with server-based changes/issues when needed.
• Maintain in-depth and comprehensible support documentation.
• Maintain your own tickets for IT-related tasks.
• You will be able to respond to security threats in the environment and assist with any remediation.