IT Support Team Leader

The Channel Recruiter Ltd; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Une société renommée recherche un Onsite IT Support Team Leader pour superviser une équipe au sein d'un helpdesk dynamique à Londres. Vous serez en charge de maintenir des relations solides avec les clients, gérer les performances de l'équipe et assurer la satisfaction client tout en profitant d'avantages tels que l'assurance santé et des vacances accrues.

Benefits

Private Healthcare

Pension

25 days holiday rising to 30 over 5 years

Qualifications

• Expérience en management d'équipe dans un environnement de service desk ou helpdesk.
• Confiance en service client par téléphone et email.
• Intérêt marqué pour l'informatique ou expérience dans un rôle de helpdesk.

Responsibilities

• Responsabilité d'une équipe au sein d'un helpdesk occupé.
• Résoudre les incidents et demandes via le système de tickets ou par email.
• Gérer les 1-2-1s et plans de coaching au sein de l'équipe.

Skills

Customer Service

Team Management

Coaching

Incident Resolution

Job description

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Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years plus more

Do you have strong onsite IT support experience along with experience in supporting a team to develop and coach and be the main point of contact? Have you worked within a service desk environment and looking for that next step? Are you looking to join a reputable company where you will grow and develop your skills with great perks?

If you answered yes to any of the above, we may have the role for you!

We are currently looking for an Onsite IT Support Team Leader to manage a team of individuals within a busy onsite helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements.

LOCATION: London - Canary Wharf area

JOB SPECIFICATION:

• You’ll be responsible for a team of colleagues within a busy helpdesk
• Helping the team come to resolutions on all incidents and requests received through our ticket system, or email
• 1-2-1s and coaching plans within your team, plus the delivery of performance reviews
• Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication.

REQUIREMENTS:

• Experience managing a team within either a helpdesk, service desk or onsite environment
• Confident delivering customer service and dealing with clients both by phone and email
• A keen interest in IT or experience managing a helpdesk team