IT Support Supervisor - Bridgwater College

Bridgwater & Taunton College; Bridgwater; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading educational institution in Bridgwater is seeking an IT Support Supervisor to provide first line technical support and ensure the efficient operation of the IT Helpdesk. Responsibilities include managing workloads, maintaining inventory accuracy, and acting as a point of escalation in the absence of the IT Operations Manager. The role offers a generous benefits package, including a pension scheme, hybrid working options, and a well-being program.

Benefits

Generous pension scheme

Competitive holiday entitlement

Dedicated CPD days

2 wellbeing days

2-week Christmas closure

Opportunities for hybrid working

On-site discounted gym

Free parking

UCS College Group discount package

Qualifications

• Experience providing technical support in an IT environment.
• Ability to coordinate support activities and monitor workflows.

Responsibilities

• Log and resolve first line issues as part of a service desk team.
• Maintain inventory accuracy and oversee helpdesk operations.
• Act as point of escalation in the absence of the IT Operations Manager.

Skills

Knowledge of Microsoft Windows 10/11

Knowledge of Office 365

Knowledge of Active Directory/Azure Active Directory

Willingness to learn

Job description

Overview

IT Support Supervisor - Bridgwater College

To provide exceptional customer service and quality first line technical support for the college's digital equipment within the IT Services department supporting complex systems across multiple sites in an exciting, large enterprise environment. To ensure the smooth daily operation of the IT Helpdesk by coordinating support activities, maintaining a well-organised workspace, and overseeing key technical processes. This includes liaising with helpdesk staff to manage workloads, ensuring continuous helpdesk coverage, and monitoring imaging throughput. The role also involves maintaining inventory accuracy, acting as a point of escalation in the absence of the IT Operations Manager, and allocating support tickets during periods of leave. The post holder will contribute to the overall efficiency and responsiveness of IT support services and carry out any other duties reasonably required in connection with the role.

Responsibilities

• Log and resolve first line issues for staff, students and other stakeholders as part of a service desk team and act as the point of contact.
• Coordinate support activities, monitor imaging throughput, ensure continuous helpdesk coverage and allocate tickets during periods of leave.
• Maintain inventory accuracy and act as a point of escalation in the absence of the IT Operations Manager.
• Contribute to the overall efficiency and responsiveness of IT support services and carry out other duties reasonably required in connection with the role.

Qualifications / Requirements

• Knowledge of Microsoft Windows 10/11, Office 365, Active Directory/Azure Active Directory.
• A thirst for knowledge and willingness to learn in a dynamic IT environment.

Benefits

• Generous pension scheme
• Competitive holiday entitlement
• Dedicated CPD days
• 2 wellbeing days
• 2-week Christmas closure
• Opportunities for hybrid working
• On-site discounted gym
• Free parking
• UCS College Group discount package (retail, holidays, entertainment, and more)

Equality, Diversity and Inclusion

UCS College Group is committed to equality, diversity and inclusion and welcomes applicants from all backgrounds and communities. We are also a disability confident employer and will do all we can to help with your application. Please let us know if you need to request reasonable adjustments. We encourage everyone to apply who wishes to and we believe that everyone should have an equal opportunity.

Application notes

We reserve the right to bring forward the closing date of the adverts should we receive a sufficient level of interest. Please note most roles advertised on AoC Jobs are posted directly by the college or employing organisation and are not being handled by the AoC Recruitment Team. If you would like to hear about interim and/or permanent roles being handled by AoC Recruitment, please send your CV to [emailprotected] and one of the team will be in touch.

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