IT Support Specialist

JR United Kingdom; Slough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global life science organization is seeking an IT Support Specialist for their London office. This role involves providing hands-on technical support across macOS and Windows systems, serving as the first point of contact for IT needs, and ensuring optimal system performance for a dynamic workforce. The candidate will need strong technical skills, effective communication, and a proactive approach to problem-solving.

Qualifications

• Experience in on-site IT support within a fast-paced environment.
• Understanding of networking fundamentals (TCP/IP, DNS, Wi-Fi).
• Familiarity with ITSM/ticketing platforms.

Responsibilities

• Provide in-person IT support and troubleshoot hardware/software issues.
• Manage service requests via chat, video call, phone, and email.
• Assist with onboarding and offboarding processes.

Skills

Technical expertise across macOS and Windows

Excellent communication skills

Problem-solving abilities

Education

Certifications such as CompTIA A+, Network+, Microsoft MCP/MCSA, or ITIL Foundation

Tools

Google Workspace

Microsoft Office 365

ServiceNow

Job description

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IT Support Specialist – macOS and Windows- Life Science

Rate: Depending on experience

Inside IR35 - 6 months contract

Location: London (3 days onsite)

Overview:

We are currently partnered with a global life science organization who are looking for an IT Support Specialist in their London office, you’ll be the face of IT for our local team, providing hands-on and remote support across a variety of systems and platforms. You’ll ensure the smooth operation of IT services, supporting a dynamic workforce of scientists, engineers, and business professionals. You’ll also serve as a key point of contact between local operations and global IT functions. This is a customer-facing role requiring strong technical skills, excellent communication, and a proactive approach to problem-solving.

Role and Responsibilities:

• Serve as the primary IT support contact for the London office, delivering high-quality, in-person technical assistance
• Troubleshoot and resolve hardware, software, and network-related issues efficiently
• Manage service requests and incidents via chat, video call, phone, email, and ITSM tools
• Support and maintain end-user devices including laptops (macOS and Windows), printers, mobile devices, and AV/video conferencing systems
• Address basic network issues and escalate complex problems to global network teams
• Install, configure, and maintain desktops, laptops, peripherals, and applications
• Provide AV support for meeting rooms and video conferencing setups
• Maintain accurate records of IT assets and support hardware lifecycle management
• Assist with onboarding and offboarding processes, ensuring IT readiness for new starters
• Act as a liaison for global IT initiatives and escalate unresolved issues as needed
• Promote and adhere to IT security best practices within the London office
• Document IT procedures and contribute to knowledge base articles for local systems
• Conduct routine maintenance checks to ensure optimal system performance

Essential Skills and Experience:

• Demonstrated experience in an on-site IT support role within a fast-paced, customer-focused environment
• Strong technical expertise across both macOS and Windows platforms
• Proficiency with Google Workspace and Microsoft Office 365
• Solid understanding of networking fundamentals (TCP/IP, DNS, Wi-Fi)
• Experience in hardware diagnostics and repair (laptops, desktops, printers)
• Familiarity with ITSM/ticketing platforms (e.g., ServiceNow)
• Excellent verbal and written communication skills
• Friendly, professional, and empathetic approach to user support
• Proactive attitude with strong problem-solving abilities and eagerness to learn
• Ability to manage multiple priorities with minimal supervision

Preferred Skills:

• Certifications such as CompTIA A+, Network+, Microsoft MCP/MCSA, or ITIL Foundation.
• Experience supporting cloud-based tools and SaaS platforms.
• Working knowledge of Slack for team communications.
• Previous experience in biotech, life sciences, or a research-focused environment.
• Basic scripting knowledge (e.g., PowerShell, Bash) for automation and system management.