IT Support Specialist

Everest Clinical Research; Markham; Hybrid; GBP 37,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Pension Plan

Bonus based on performance

Job summary

Everest Clinical Research is seeking an IT Support Specialist to join our team, working remotely or in-office. The role requires a bachelor’s degree in computer science or information technology and at least 3 years of IT support experience.

Familiarity with cloud infrastructure and VMware is beneficial, and the ability to work independently is essential. You will handle ServiceNow tickets, deploy laptops, manage access and patches, review logs, and support asset management.

Qualifications

• Bachelor's degree in computer science or information technology; 3 years IT support experience.
• Understanding of clinical trials, cloud infrastructure, and VMware is beneficial.
• Ability to work independently and manage tasks with minimal supervision.

Responsibilities

• Resolve ServiceNow helpdesk tickets to ensure employees can work efficiently.
• Configure and deploy laptops to employees.
• Provide access administration for Windows/Unix/sFTP accounts and permissions.
• Perform patch management to apply critical security updates and service packs.
• Review system and backup logs as part of log management.
• Manage IT assets and inventory.
• Maintain office equipment to minimize production delays.
• Create installation and procedural documents for IT reference.
• Research and develop IT standards to improve Everest practices.

Skills

IT support

VMware

Cloud infrastructure

Education

Bachelor's degree in computer science or information technology

Job description

Everest Clinical Research ("Everest") is a full-service contract research organization (CRO) providing a broad range of expertise-based clinical research services to worldwide pharmaceutical, biotechnology, and medical device industries. We serve some of the best-known companies and work with many of the most advanced drugs, biologics, and medical devices in development today.

Everest has been an independent CRO since 2004 with a strong foundation as a statistical and data management center of excellence. Building on this foundation, Everest has successfully developed and established itself as a full-service CRO. Everest’s Corporate headquarters are located in Ontario, Canada and US headquarters in New Jersey, USA, with additional physical offices in Asia and Europe.

Everest is known in the industry for its high-quality deliverables, superior customer service, and flexibility in meeting clients’ needs. A dynamic organization with an entrepreneurial origin, Everest continues to experience exceptional growth and great success.

Quality is our backbone, customer-focus is our tradition, flexibility is our strength…that’s us…that’s Everest.

To drive continued success in this exciting clinical research field, we are seeking committed, skilled, and customer-focused individuals to join our winning team as a IT Support Specialist working remotely (or in office).

Job Accountabilities

• Resolve various technical support tickets submitted through the ServiceNow Helpdesk portal for operations; perform task in a timely manner in an effort to ensure all Everest employees are able to work efficiently.
• Configure and deploy laptops to Everest employees.
• Provide access administration for Windows/Unix/secure File Transfer Protocol (sFTP) user accounts and permissions.
• Perform patch management: ensure that all critical security, system patches, and service packs have been applied.
• Perform log management and review: periodic review of system and backup logs.
• Perform asset and inventory management.
• Maintain various office equipment, such as printers, fax machines, and photocopiers, to minimize any delay of production.
• Develop various software/hardware installation and procedural documents for Information Technology department reference.
• Conduct Information Technology research and development to constantly improve the Information Technology standard within Everest.

Qualifications And Requirements

• A bachelors’ degree or equivalent in computer science or information technology with 3 years of IT support experience.
• Understanding of clinical trials, management of cloud infrastructure, and VMware experience are of benefit to the position.
• Education or experience must demonstrate the ability to work independently.

Benefits & Compensation:

• We offer a robust benefits package to support your health, well-being, and growth, including medical, dental, and vision coverage, life & AD&D insurance, short- and long-term disability, tuition reimbursement, fitness reimbursement, employee assistance program (EAP), a pension plan, generous paid time off and sick leave, and the opportunity to earn a performance based bonus.
• Estimated Salary Range: $50,000 - $70,000.
• To find out more about Everest Clinical Research and to review other opportunities, please visit our website at www.everestclinical.com.
• We thank all interested applicants, however, only those selected for an interview will be contacted.
• Everest is committed to upholding the principles of dignity, independence, integration, and equal opportunity. We welcome and encourage applications from people with disabilities, and upon request we will provide accommodations for candidates participating in any part of our recruitment and selection process.