IT Support Specialist

CHAOS Industries; Greater London; On-site; GBP 48,000 - 75,000; Full time

Benefits offered by this job

Health benefits

5% pension match

Stock option grants

Relocation assistance

Annual bonuses

Job summary

CHAOS Industries is seeking an IT Support Specialist at the London headquarters to deliver high-quality IT support for executives and staff. You will manage hardware/software provisioning, assist with onboarding, and support meetings with conferencing tools.

Role requires on-site work Mon-Fri and collaboration with the IT team on upgrades and security controls. The ideal candidate has 4+ years in IT support, strong communication, and experience with MDM environments (Intune/Jamf) and Microsoft

Qualifications

• 4+ years of hands-on IT support experience
• Strong troubleshooting methodology in fast-paced environments
• Experience supporting executives and staff with IT issues
• Experience administering MDM (Intune, Jamf) and security controls
• Experience with Zoom/Teams for video conferencing

Responsibilities

• Deliver responsive, white-glove IT support to executives and staff
• Diagnose and resolve hardware, software, and network issues across Windows, macOS, Linux
• Provide hands-on support for meetings and conferencing tech
• Assist onboarding/offboarding, including device setup and account provisioning
• Manage MDM enrollment, configuration, compliance policies, and security controls
• Administer user accounts, email, and access in AD and Microsoft 365
• Contribute to IT initiatives, upgrades, and deployments
• Document solutions and maintain knowledge base

Skills

End-user support

Communication

Troubleshooting

Stakeholder collaboration

Education

Bachelor's degree in information technology

Tools

Microsoft Intune

Jamf

Active Directory

Microsoft 365

Job description

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance. The company's products are powered by Coherent Distributed Networks (CDN), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, Seattle, and London. For more information, please visit www.chaosinc.com.

Role Overview:

As an IT Support Specialist at our vibrant London headquarters, you will serve as the primary point of contact for all local IT needs. In this hands-on role, you'll ensure a seamless and high-quality IT support experience for our executive team and staff by resolving technical issues, managing hardware and software provisioning, and maintaining the overall IT environment. You'll work closely with the IT team and contribute to company-wide IT initiatives, infrastructure upgrades, and process improvements in a dynamic, fast-paced workplace.

Responsibilities:

• Deliver responsive, white-glove technical support to executive leadership, senior stakeholders, and the broader company via ticketing system, email, phone, and in-person support
• Diagnose and resolve hardware, software, and network issues across Windows, macOS, and Linux environments, minimizing business disruption
• Provide hands-on support for critical meetings, including video conferencing systems, presentation technology, and collaboration platforms
• Support onboarding and offboarding, including account provisioning, device setup, and technology orientation/training for new employees
• Administer and manage enterprise MDM platforms including Microsoft Intune and Jamf, overseeing device enrollment, configuration profiles, compliance policies, patch management, and endpoint security controls
• Provision and manage user accounts, email, and access permissions within Active Directory and Microsoft 365 GCCH
• Contribute to broader IT initiatives including system upgrades, infrastructure improvements, and software deployments
• Document solutions and maintain knowledge base articles to improve operational efficiency and reduce recurring issues
• Work full-time onsite Monday-Friday

Minimum Requirements:

• Bachelor’s degree in information technology, Computer Science, or related technical discipline (or equivalent practical experience)
• 4+ years of hands-on experience in IT support, endpoint administration, or corporate IT operations
• Demonstrated systematic troubleshooting methodology with the ability to prioritize effectively in fast-paced, high-visibility environments
• Strong interpersonal and communication skills, with experience supporting stakeholders across varying levels of the organization
• 2+ years of experience architecting, administering, and maintaining enterprise MDM environments using Microsoft Intune and Jamf, including device enrollment, compliance enforcement, and security policsy configuration
• Experience supporting video conferencing systems (Zoom, Teams Rooms, conference room AV)

Preferred Requirements:

• Experience supporting FedRAMP-authorized cloud environments such as Microsoft GCC High, Azure Government, or AWS GovCloud
• Familiarity with FedRAMP-compliant collaboration and security platforms (e.g., ZoomGov, Slack Gov, Zscaler, Threat Locker, Microsoft Defender for Government)
• Working knowledge of compliance-driven frameworks such as NIST 800-171, CMMC, or similar regulatory standards
• Jamf 200/300/400 certification
• Experience operating in environments handling Controlled Unclassified Information (CUI) or ITAR-restricted systems

Why CHAOS?

• Health Benefits: private medical, dental and vision benefits (for employees & dependents) will be 100% paid for by the company
• Additional benefits: 5% pension match
• Compensation Components: competitive base salaries, generous pre-IPO stock option grants, relocation assistance + (coming soon!) annual bonuses
• Team Growth: 250 employees and counting across 5 global offices

The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity, and benefits. If your compensation requirements fall outside of the range, we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations.

Recruiting Agencies: CHAOS Industries does not accept unsolicited resumes or outreach. Unsolicited submissions will not be reviewed or compensated.

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