IT Support Specialist

School Result; Greater London; On-site; GBP 24,420 - 28,000; Full time

Benefits offered by this job

Company pension

Sick pay

On-site parking

Job summary

A healthcare clinic in Greater London is seeking an proactive IT Support Specialist to manage and support IT systems operations. The role requires strong troubleshooting and communication skills, with responsibilities including providing first- and second-line support, managing security compliance, and aiding in user account management. Candidates should have experience in IT support roles and familiarity with healthcare systems. This full-time position offers opportunities for growth and professional development.

Qualifications

• Experience in IT Support / IT Technician / Service Desk role.
• Working knowledge of Windows environments.
• Experience with Microsoft 365 and Intune management.

Responsibilities

• Provide IT support to clinical and non-clinical staff.
• Manage user accounts across Microsoft 365, Entra ID, and NHS systems.
• Support compliance with Cyber Essentials, GDPR, and DSP Toolkit.

Skills

Strong troubleshooting skills

Communication skills

User-focused approach

Basic understanding of networking concepts

Education

IT certifications (CompTIA A+, Network+, Microsoft, ITIL Foundation)

Tools

Microsoft 365

Microsoft Intune

Job description

IT Support Specialist (Healthcare) – Body and Mind Healthcare Clinic

Body and Mind Healthcare Clinic is seeking a proactive and security-consciousIT Support Specialist to support the day-to-day operation of IT systems across the clinic. This role involves providing technical support to clinical and administrative staff, ensuring systems, networks, and security controls remain reliable, compliant, and available.

• Job Title: IT Support Specialist (Healthcare)
• Employer: Body and Mind Healthcare Clinic
• Location: London HA8 7EJ
• Pay: £24,420–£28,000 per year
• Job Type: Full-Time
• Contract Type: Permanent
• Closing Date: Not specified (apply promptly)

About Body and Mind Healthcare Clinic

Body and Mind Healthcare Clinic provides healthcare services supported by NHS-connected systems and internal IT platforms. The clinic values security, compliance, and user-focused IT support, offering opportunities for professional growth and visa sponsorship for eligible candidates.

Job Summary

The IT Support Specialist will provide first- and second-line support, manage networks and firewalls, administer user accounts and devices, and ensure compliance with NHS, GDPR, and Cyber Essentials standards. The role requires strong troubleshooting skills, communication abilities, and a security-aware mindset.

Key Responsibilities

Technical Support & Service Desk

• Provide IT support to clinical and non-clinical staff
• Diagnose and resolve issues with Windows laptops, printers, scanners, smartcard readers, VPN connectivity, and Microsoft 365 services
• Support SystemOne access and smartcard troubleshooting
• Log and manage IT support tickets

Systems, Network & Firewall Support

• Manage LAN/Wi-Fi connectivity and network switches
• Support firewall configuration, VPN troubleshooting, and monitoring security logs
• Liaise with service providers for advanced issues

User, Device & System Administration

• Manage user accounts across Microsoft 365, Entra ID (Azure AD), and NHS systems
• Support onboarding/offboarding processes
• Configure and manage devices via Microsoft Intune
• Assist with software deployment and updates

Security, Compliance & NHS Alignment

• Support compliance with Cyber Essentials, GDPR, and DSP Toolkit
• Assist with endpoint protection, encryption, firewall controls, and incident response
• Handle sensitive data with confidentiality

IT Assets, Documentation & Change Control

• Maintain records of IT assets, licences, and configurations
• Create and update IT procedures, user guides, and documentation
• Provide basic user training on Microsoft 365, SharePoint, and secure access
• Liaise with NHS teams, suppliers, and managed IT providers

Candidate Requirements

• Experience in IT Support / IT Technician / Service Desk role
• Strong troubleshooting skills across hardware, software, and networking
• Working knowledge of Windows environments
• Experience with Microsoft 365 and Intune management
• Basic understanding of networking concepts (LAN, Wi-Fi, firewalls, VPNs)
• Strong communication skills and user-focused approach
• Experience supporting SystemOne or other NHS clinical systems
• Exposure to VPN configuration and troubleshooting
• Experience in healthcare or regulated environments
• IT certifications (CompTIA A+, Network+, Microsoft, ITIL Foundation)
• Knowledge of Cyber Essentials, GDPR, DSP Toolkit

Personal Attributes

• Calm, methodical, and security-aware
• Professional and discreet with confidential data
• Proactive problem solver with willingness to learn NHS systems
• Independent yet collaborative team player
• Company pension
• Sick pay
• On-site parking

Application Process

Applications must be submitted directly to Body and Mind Healthcare Clinic. Click here to apply

How to Apply:

• Prepare your CV highlighting IT support, networking, and compliance experience.
• Apply via the job posting or clinic recruitment channels.

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