IT Support Specialist

Aspris; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading provider of education and care services in the UK is seeking an IT Support Specialist to join their team in Bristol. The role involves delivering IT helpdesk services, troubleshooting hardware and software issues, and providing excellent support to users. Candidates should have at least 2 years of experience in an IT Helpdesk role and possess strong communication skills. This is an excellent opportunity for personal and professional growth within a supportive environment.

Qualifications

• 2+ years' experience in an IT Helpdesk environment.
• Excellent written and verbal communication skills.
• Proficient in troubleshooting issues with PC hardware.

Responsibilities

• Deliver IT support to users via calls and emails.
• Analyze and resolve IT incidents within agreed service levels.
• Take ownership of incidents and provide timely updates to customers.

Skills

Microsoft products

Hardware support

Communication skills

Troubleshooting

Tools

Office 365

PC hardware

Mobile phones

Job description

Overview

Are you interested in being part of an exciting journey with one of the UK’s leading providers of specialist education and care services? Do you want to work for a business that is committed to getting the best out of its staff both personally and professionally? Reporting into the Deputy IT Support Services Manager, we are currently seeking an IT Support Specialist to deliver IT helpdesk services to the company. This is a fantastic opportunity to develop and learn within a supportive IT team and to make a huge impact across the business.

Responsibilities

• Deliver telephone and remote IT support to users across the business by answering, recording and responding to all incoming calls and emails to the IT Helpdesk
• Analyse and resolve incidents from all areas of the company within agreed service levels whilst ensuring 1st/2nd line resolution is achieved wherever possible
• Escalate high-priority incidents to the Senior IT Support Specialist/Deputy IT Support Services Manager/IT Support Services Manager and consult with the Head of Technology
• Take on additional tasks and workload from the senior staff as workload dictates and during the period of company acquisitions
• Contribute to service improvement projects as required
• Take full ownership of incidents, ensuring accurate and timely updates are provided to customers and maintained in the IT Helpdesk System
• Provide support for a range of hardware (PCs, laptops, mobile phones, switches & routers) and user administration within Office 365
• Carry out on-call duties if required
• Involvement in the commissioning of IT equipment across the Group and be willing to attend sites as and when necessary, including central office

Knowledge & Experience

• Extensive knowledge of Microsoft products. Experience working with the administration of Office365.
• Extremely proficient in all types of hardware platforms and able to support bespoke software following training.
• Proven ability to work to tight timescales and work both individually and as part of a team.
• Excellent written and verbal communication skills are vital.

Requirements

• 2+ years' experience in an IT Helpdesk environment and experience troubleshooting issues with PC hardware and peripherals.
• Current full UK driving license is useful but not required. Some visits to sites and central support function offices.