IT Support Officer

TieTalent; Northampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Support Officer for a temporary role focused on hardware rollout. This position involves deploying MS Intune-managed devices and providing support to users. The successful candidate will be responsible for managing the rollout of new laptops and monitors across the Council, ensuring a smooth transition to new technology. With a focus on excellent communication and customer service skills, this role offers a chance to make a significant impact in a dynamic environment. If you are passionate about technology and helping others, this opportunity is perfect for you.

Qualifications

• Strong understanding of MS Intune management and deployment.
• Experience in software repackaging and desktop support.

Responsibilities

• Rollout of refreshed laptop devices across the Council.
• Deployment and management of devices using MS Intune.
• Coaching and advising customers on device usage.

Skills

MS365 Apps

Power Automate

Software Repackaging

MS Intune Management

Desktop Support

Job description

About

Job Title: IT Support Officer - Hardware Rollout

Location: Office based - Northampton Town Centre

Rate of Pay: £16.24 per hour PAYE OR £21.39 per hour Umbrella

Working Hours: Full Time - 37 hours per week

Type: Temporary - 4-5 months

Opus People Solutions are working with West Northamptonshire Council to recruit for 2 IT Support Officers.

Purpose of the job

This is a temporary role delivering the rollout of new hardware (laptops and monitors) to services across the Council. The successful candidates will be responsible for deploying MS Intune-managed devices.

Key Responsibilities:

• Rollout of refreshed laptop devices across the Council.
• Deployment and management of devices using MS Intune.
• Coaching and advising customers on device usage.

Technical Skills:

Required Knowledge and Skills:

• Good Knowledge Of MS365 Apps.
• Ability To Define And Build Efficient Processes, Using New Tools, For Example Power Automate.
• Experience In Software Repackaging.
• Strong Understanding Of MS Intune Management And Deployment.

Project Management Skills:

• Ability to prioritise, multitask, and work to clear timescales.
• Excellent organizational skills and the ability to plan effectively.

Communication and Interpersonal Skills:

• Excellent Communication Skills.
• Ability To Remain Confident And Calm Under Pressure.
• Tenacious And Diplomatic, With The Ability To Coach And Advise Customers Who Are Less Technically Literate.

Personal Attributes:

• Responsive and adaptable.
• Willingness to prioritise tasks and manage multiple responsibilities.
• Strong problem-solving skills and attention to detail.
• Self-motivated and a problem solver - someone wanting to get stuck in and help teams to realise the benefits of the new tech.

For more information or to process your application for this role, please apply online now.

Work location

Northampton, England

Work experience

• Desktop Support

Languages

• English