IT Support Officer

Opus People Solutions Ltd; Northampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

An innovative firm is seeking an IT Support Officer to lead a hardware rollout project. This temporary role involves deploying new laptops and monitors, managing devices with MS Intune, and coaching users on device usage. The ideal candidate will have a strong technical background, excellent organizational skills, and the ability to communicate effectively with a diverse range of users. Join a dynamic environment where you can make a real impact by helping teams adapt to new technology and improve their workflows. If you're self-motivated and passionate about technology, this is the perfect opportunity for you.

Qualifications

• Strong understanding of MS Intune management and deployment.
• Good knowledge of MS365 apps and software repackaging.

Responsibilities

• Rollout of refreshed laptop devices across the Council.
• Deployment and management of devices using MS Intune.

Skills

MS365 apps

MS Intune management

Software repackaging

Process definition and building

Power Automate

Job description

Job Title: IT Support Officer - Hardware Rollout

Location: Office based - Northampton Town Centre

Rate of Pay: 16.24 per hour PAYE OR 21.39 per hour Umbrella

Working Hours: Full Time - 37 hours per week

Type: Temporary - 4-5 months

Opus People Solutions are working with West Northamptonshire Council to recruit for 2 IT Support Officers.

Purpose of the job

This is a temporary role delivering the rollout of new hardware (laptops and monitors) to services across the Council. The successful candidates will be responsible for deploying MS Intune-managed devices.

Key Responsibilities:

• Rollout of refreshed laptop devices across the Council.
• Deployment and management of devices using MS Intune.
• Coaching and advising customers on device usage.

Required Knowledge and Skills:

Technical Skills:

• Good knowledge of MS365 apps.
• Ability to define and build efficient processes, using new tools, for example power automate
• Experience in software repackaging.
• Strong understanding of MS Intune management and deployment.

Project Management Skills:

• Ability to prioritise, multitask, and work to clear timescales.
• Excellent organizational skills and the ability to plan effectively.

Communication and Interpersonal Skills:

• Excellent communication skills.
• Ability to remain confident and calm under pressure.
• Tenacious and diplomatic, with the ability to coach and advise customers who are less technically literate.

Personal Attributes:

• Responsive and adaptable.
• Willingness to prioritise tasks and manage multiple responsibilities.
• Strong problem-solving skills and attention to detail.
• Self-motivated and a problem solver - someone wanting to get stuck in and help teams to realise the benefits of the new tech

For more information or to process your application for this role, please apply online now.