IT Support (Mandarin speaking)

Flicknmix Ltd; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Private healthcare (AXA)

Soho office with free breakfast

Weekly happy hour

Job summary

Zymix is expanding its IT team and seeks a Mandarin-speaking IT Support Specialist to aid daily staff support, onboarding/offboarding, and fleet-wide device management. You will manage user accounts, set up collaboration tools, and help migrate to a new device management system with minimal downtime.

You will work with Apple and Windows devices, coordinate with the office in Soho, and communicate changes clearly to staff during the rollout. Fluency in Mandarin is a valuable bonus.

Qualifications

• Provide daily IT support for staff and onboarding/offboarding.
• Configure Google Workspace, Microsoft 365, Slack, and Adobe.
• Set up and migrate device management (Hexnode) and asset tracking.
• Support office setup, network and meeting room tech.
• Communicate clearly and manage multiple tasks in a rollout.

Responsibilities

• Handle daily IT support tasks for staff across London offices and remotely.
• Lead onboarding/offboarding processes with device provisioning and de-provisioning.
• Assist in the migration of fleet devices to new management platform and ensure security.

Skills

Mandarin fluency

Mac & Windows support

Time management

Customer-facing support

Troubleshooting

Education

IT-related certification

Tools

MDM platform

Ticketing system

Google Workspace

Microsoft 365

Slack

Job description

Zymix is the definitive lifestyle ecosystem for the digital generation-bridging the gap between social connection and real-world experience. Transcending the "Super App" model, Zymix fuses hyper-social interaction with a seamless service layer, empowering global youth to integrate a wide range of services beyond social networking, discover Al-curated experiences, and unlock essential services in one fluid motion. We are redefining the platform economy by prioritising authenticity, community, and friction-free living.

About the role

We are seeking a proactive, Mandarin speaking IT Support Specialist to join our growing team. You will be the go-to technical expert for local and remote employees, ensuring smooth day-to-day operations. This role is highly hands-on, blending traditional service desk troubleshooting with a fleet-wide device management migration, physical office workspace setups, and the architecture/optimisation of our IT ticketing infrastructure.

Daily IT Support & On/Offboarding

• Serving as the friendly, go-to person for all daily staff tech issues (Wi-Fi drops, password resets, printer issues, access to files).
• Managing the end-to-end tech setup for all new hires.
• Offboarding staff by revoking app access, collecting their hardware, and securely wiping devices for reuse.
• Creating and managing user accounts in Google Workspace or Microsoft 365, Slack, and Adobe.

Ticket System Setup & Management

• Setting up and managing a lightweight, easy-to-use ticketing tool (like Jira Product Discovery, Zendesk, or Freshdesk) so our 30 team members can easily report issues.
• Setting up simple rules (e.g. alerts when someone submits an "Urgent" request, like a broken laptop).
• Writing brief, jargon-free guides for the team (e.g., "How to connect to the office printer" or "How to use the meeting room TV").

New System Onboarding & Full Device Switchover

• Helping evaluate and configure our new device management system (Hexnode) — tenant setup, enrolment profiles, security baselines, and app deployment packages.
• Planning and executing the switch of company devices (laptops and phones) onto the new system. This means scheduling the migration in waves, backing up and wiping devices, re-enrolling and restoring them whilst keeping downtime to a minimum for each user.
• Handling device ownership transfers between Apple Business Manager / Windows Autopilot tenants, managing Apple ID and user account transitions, and cleanly unenrolling devices from the outgoing platform.
• Ensuring every migrated device is encrypted, compliant, and automatically receiving critical system updates so our data stays safe.
• Using the migration to true up our asset register — confirming who has what laptop, monitor and phone, and keeping that log accurate.
• Telling staff clearly what's changing and when, and being on hand for any problems that may arise after a device moves across.

Office Setup & Workplace Technology

• Assembling, cable-managing, and maintaining physical desk setups.
• Making sure our meeting rooms and video screens (Zoom/Teams) work perfectly.
• Checking that the office Wi-Fi is fast and reliable, and troubleshooting with the internet provider if it goes down.
• Configuring and maintaining our small, physical on-site tech closet.

About you

Technical Skills

• Comfortable managing both Apple MacBooks and Windows laptops.
• Hands-on experience with at least one standard MDM platform and a basic ticketing system. Having been through a platform migration or a fleet-wide re-enrolment before is a strong advantage.
• Happy working with physical hardware, from plugging in office routers to mounting monitor arms.
• Great communication skills—no tech-snobbery. You enjoy helping people solve their tech headaches.
• You need to be comfortable managing your own time and prioritising tasks, including running a multi-week rollout alongside daily support.
• Native or professional fluency in Mandarin (written and verbal) is a bonus.

Why Zymix

• Build a category-defining product for UK and European Gen-Z from day one.
• Small senior team, direct access to leadership, fast decision-making.
• Private healthcare through AXA from day 1. Including group income protection and group life cover.
• Vibrant Soho office with free breakfast and afternoon snacks, weekly happy hour & more.
• Competitive salary (DOE) + benefits package.