IT Support Engineer (Urgent)

InterQuest Solutions; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services organisation is seeking a Desktop Support Analyst for their London team. This role involves providing hands-on support across various technologies, ensuring the smooth operation of IT systems, and collaborating with staff and external partners. Ideal candidates will have a strong IT support background, particularly in financial services, and be proficient in Windows, Microsoft 365, and Azure.

Qualifications

• 3+ years in IT support roles (1st/2nd line), ideally in financial services.
• Strong knowledge of Windows 10/11, Microsoft 365, Azure, and Citrix.
• Detail-oriented with excellent communication and problem-solving skills.

Responsibilities

• Provide daily support across desktops, networks, telephony, and mobile devices.
• Monitor and maintain local IT infrastructure, including backups and storage.
• Support cloud and collaboration tools: Azure, Microsoft 365, Citrix.

Skills

IT support

Windows 10/11

Microsoft 365

Azure

Citrix

Networking concepts

Problem-solving

Communication

Education

Degree in IT or related field

Tools

MS Intune

PowerShell

Python

SQL

Job description

A leading financial services organisation is looking for a Desktop Support Analyst to join their London-based team. This is an exciting opportunity to work in a dynamic, high-performing environment, providing hands-on support across a wide range of technologies.

Key Responsibilities:

1. Provide daily support across desktops, networks, telephony, video conferencing, and mobile devices.
2. Monitor and maintain local IT infrastructure, including backups, storage, and virtualization.
3. Support cloud and collaboration tools: Azure, Microsoft 365, Citrix, Intune, Teams/Zoom.
4. Administer mobile devices via MS Intune & Endpoint.
5. Produce clear documentation and follow IT procedures.
6. Liaise confidently with staff and external partners at all levels.

Skills & Experience:

1. 3+ years in IT support roles (1st/2nd line), ideally within financial services or a corporate environment.
2. Strong knowledge of Windows 10/11, Microsoft 365, Azure, and Citrix.
3. Experience with telephony systems, voice recording, and endpoint security tools.
4. Understanding of networking concepts (LAN/WAN/VLAN), scripting (PowerShell, Python), and SQL.
5. Detail-oriented with excellent communication and problem-solving skills.

Desirable Qualifications:

1. Degree in IT or a related field.
2. Certifications such as CCNA or Microsoft Azure (not essential).

This is a fantastic opportunity to join a well-established financial services firm where your contribution will directly support critical business operations. If you’re a proactive and technically skilled support professional looking to step into a broad and varied role—this could be the perfect move.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.