IT Support Engineer (Stoke)

JR United Kingdom; Stoke-on-Trent; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an IT Support Engineer to join their dynamic team in Stoke-on-Trent. This role involves installing and configuring hardware and software while providing critical support to the UK Business function and external offices. You will tackle various technical challenges in a fast-paced environment, ensuring services are delivered to high standards. Join a hardworking team dedicated to service improvement and enjoy a fulfilling career where your skills will be put to the test. If you are ready to make an impact in IT support, this opportunity is for you!

Qualifications

• Proficient in Active Directory and Microsoft Exchange administration.
• Hands-on experience with virtualisation tools like Citrix.
• Strong networking skills including DNS and DHCP configuration.

Responsibilities

• Resolving second line incidents and managing escalations.
• Creating and maintaining Knowledgebase Articles and Technical Documentation.
• Deploying and Imaging end user computer hardware.

Skills

Active Directory

Microsoft Exchange

Citrix

Windows 10

Windows 11

macOS

Linux

iOS

Android

Networking (DNS, DHCP, TCP/IP)

ITSM Tools

Job description

Social network you want to login/join with:

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Client:

bet365

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Who we are looking for

An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required.

As an experienced Engineer, you will provide support to the Business and work closely with other teams within IT Services to ensure all services are delivered within set targets and to agreed standards. Your primary focus will be to support the UK Business function alongside providing support where required to external offices.

The day to day work is interesting, challenging and fast paced with a hardworking and delivery focused Company ethos. You will have a broad set of technical skills and be ready to tackle some of technology’s greatest challenges.

The IT Support team provides on-site support to employees, as part of our core team this role will be covering a 07:00 to 22:00 shift pattern.

Preferred skills and experience

• Proficiency with Active Directory, including user and group management.
• Experience with Microsoft Exchange administration and troubleshooting.
• Hands on experience with Citrix, or any equivalent virtualisation tools.
• Experience deploying, imaging and supporting Windows operating systems including Windows 10 and Windows 11.
• Experience deploying, imaging and supporting macOS and Linux, including iOS and Android mobile devices.
• Familiarity with JAMF for macOS device management.
• Networking experience including DNS and DHCP Configuration, TCP/IP, Networking Principles, VPN Troubleshooting and Firewall Basics
• Commercial experience working within a service management function.
• Technical ability to support and maintain hardware and peripheral devices.
• Experience of using an ITSM Tool for tracking, change, incident and problem jobs.

Main Responsibilities

• Resolving second line incidents.
• Assigning incidents and acquiring knowledge from third-line teams.
• Resolving incidents and queries for senior management.
• Investigating and escalating MIs to major incident managers.
• Completing system maintenance, alongside escalations and call outs.
• Managing and updating hardware assets database.
• Creating and maintaining Knowledgebase Articles (KBAs) and Technical Process Documentation.
• Deploying and Imaging end user computer hardware and deploying software packages.
• Identifying and contributing to Service Improvement opportunities.

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