IT Support Engineer (Security Systems)

NW Security Group; Wirral; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Salary £32,500 per annum

Performance-based salary review

Training and skill development

Sick pay after probation

Private health insurance

Gym membership

Job summary

NW Security Group Limited is seeking an IT Support Engineer to join our growing team on a full-time basis, working Monday to Friday, 8:30 to 17:00.

You will provide high-quality technical assistance to customers of our security systems, diagnose and resolve issues remotely, handle tickets, and offer remote and telephone support with occasional on-site work.

Qualifications

• Minimum three years’ professional IT experience.
• Experience with SSL certification on Windows systems.
• Strong understanding of computer networking and server management.
• Excellent written and verbal English language skills.
• An IT degree, or, at a minimum, an HND qualification in IT.

Responsibilities

• Provide technical assistance and high-quality service to customers using our security systems.
• Remotely diagnose and resolve technical issues and handle tickets.
• Provide remote and telephone support; occasional on-site support when required.
• Involve in product testing and customer onboarding processes.
• Configure, maintain, optimise and update customers’ security systems to maximise uptime.

Skills

Networking

Server management

Troubleshooting

English communication

Documentation

Teamwork

Can-do attitude

Education

IT degree or HND in IT

Tools

SSL certification on Windows

Job description

As a leading technology company in the area of connected security systems, NW Security Group Limited offers cutting-edge, intelligent video surveillance and access control solutions to business customers and public sector organisations throughout the UK.

Due to further expansion, we are now looking for an IT Support Engineer to join us on a full-time, permanent basis, working Monday to Friday, 8:30 to 17:00.

The Benefits

• Salary of £32,500 per annum, DOE
• Annual performance-based salary review
• Ongoing training and skill development
• Company sick pay (after 3 month probationary period)
• Private Health Insurance after one year of service
• Free membership with the gym next door to the company

This is an exciting opportunity for an IT professional with a solid grasp of networking, device and software management, and strong troubleshooting skills to embark on an engaging career with our growing, successful company.

You’ll have the chance to join a quality-focused, fast-moving environment that exposes you to next-generation security technologies, helping you expand your technical toolkit from day one.

What’s more, you’ll receive ongoing training and a personalised development plan that builds on your strengths and supports your long-term growth.

The Role

As an IT Support Engineer, you’ll provide technical assistance and high-quality service to customers using our high-end security systems.

Following introductory training, you’ll liaise directly with customers, remotely diagnosing and resolving technical issues, handling tickets, and providing remote and telephone support to fault-find and resolve problems. Occasionally, on-site work may be required.

You’ll be involved in product testing, customer onboarding and completing customer system health checks. Additionally, you’ll configure, maintain, optimise and update customers’ security systems, maximising uptime and maintaining continuity of service.

About You

To be considered as an IT Support Engineer, you will need:

• A minimum of three years’ professional experience in an IT role
• Experience working with SSL certification on Windows systems
• A good understanding of computer networking and server management
• Strong IT skills and a keen interest in technology
• Good organisational and prioritisation skills
• Excellent written and verbal English language skills
• A team-focused mentality and can-do attitude
• An IT degree, or, at a minimum, an HND qualification in IT

Other organisations may call this role IT Engineer, Support Engineer, Helpdesk Engineer, Network Engineer, Desktop Support Engineer, or Systems Support Engineer.

Webrecruit and NW Security Group Limited are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.