IT Support Engineer - SC Cleared

JR United Kingdom; ST Andrews; On-site; GBP 40,000 - 45,000; Full time

Job summary

A prominent company is seeking an IT Support Engineer with active SC Clearance for a 6-month contract in St Andrews. The role requires hands-on maintenance of IT services, supporting end users and managing hardware repairs efficiently. Ideal candidates will be proficient with Windows OS, Office 365, and have robust troubleshooting skills, ready to work onsite daily.

Qualifications

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware maintenance.
• Hands-on experience with hardware troubleshooting, rollouts, and deployments.

Responsibilities

• Manage and respond to IT support tickets, ensuring SLAs are met.
• Maintain accurate stock control and asset management.
• Handle hardware repairs and coordinate with vendors.

Skills

Windows OS

Office 365

Hardware Troubleshooting

Laptops

Communication

Organisational Skills

Tools

Intel-based hardware

Job description

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IT Support Engineer - SC Cleared, saint andrews

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Client:

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

6 months, Inside IR35 contract - £21.42 per hour

Role will require being onsite everyday - office location St. Andrews

Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.

Key Responsibilities:

• Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
• Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
• Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
• Process IT equipment disposals in line with contractual obligations.
• Replenish IT lockers as needed.
• Support hardware rollouts, deployments, and break-fix activities.
• Flag potential service issues or improvement opportunities to the team leader.
• Adhere to all site regulations and internal processes.

Essential Experience & Skills:

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Hands-on experience with hardware troubleshooting, rollouts, and deployments.
• Confident working with laptops, including setup and imaging.
• Excellent communication and organisational skills.
• Ability to work independently and manage tasks efficiently.

Additional Requirements:

• Active SC Clearance is required for this role
• Previous experience working in secure or government environments is a plus.