Information Technology Support Engineer

JR United Kingdom; Waddington; On-site; GBP 30,000 - 41,000; Full time

Job summary

Une entreprise dynamique recherche un Ingénieur Support Informatique pour rejoindre son équipe à Waddington. Le candidat jouera un rôle crucial en assurant le service IT et le support aux utilisateurs finaux. Les responsabilités incluent la gestion des tickets de support, la maintenance du matériel et la communication efficace avec les équipes. Une expertise dans l'environnement sécurisé est un atout, tout comme la possession d'une autorisation de sécurité SC active, pour intervenir dans un cadre gouvernemental exigeant.

Qualifications

• Expérience avec Windows OS et Office 365 requise.
• Connaissance en maintenance matérielle nécessaire.
• Capacité à travailler de façon autonome et gérer les tâches.

Responsibilities

• Gérer et répondre aux tickets de support IT local.
• Maintenir la gestion des stocks et des actifs.
• Supporter le déploiement de matériel et gérer les réparations.

Skills

Windows OS

Office 365

hardware troubleshooting

rollouts

deployments

communication skills

organisational skills

Tools

Intel-based hardware

Job description

Social network you want to login/join with:

Information Technology Support Engineer, waddington

col-narrow-left

Client:

Location:

waddington, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

Location: MOD Waddington: Waddington - Lincoln LN5 9NB

Contract Type: [Contract] until 28-Nov-25

Clearance Required: SC Clearance (Security Cleared)

Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.

Key Responsibilities:

• Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
• Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
• Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
• Process IT equipment disposals in line with contractual obligations.
• Replenish IT lockers as needed.
• Support hardware rollouts, deployments, and break-fix activities.
• Flag potential service issues or improvement opportunities to the team leader.
• Adhere to all site regulations and internal processes.

Essential Experience & Skills:

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Hands-on experience with hardware troubleshooting, rollouts, and deployments.
• Confident working with laptops, including setup and imaging.
• Excellent communication and organisational skills.
• Ability to work independently and manage tasks efficiently.

Additional Requirements:

• Active SC Clearance is required for this role
• Previous experience working in secure or government environments is a plus.

Ready to take the next step in your IT support career? Apply today to join a professional and fast-paced support team working on mission-critical systems.