IT Support Engineer - SC Cleared

JR United Kingdom; Southampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT services provider is seeking an IT Support Engineer in Southampton. The role requires active SC Clearance and involves managing support tickets, hardware maintenance, and ensuring compliance with site regulations. Candidates must have a strong knowledge of Windows OS and excellent communication skills. The position offers a competitive hourly rate of £25, and you'll be required to be onsite daily.

Qualifications

• Active SC Clearance is required for this role.
• Experience in secure or government environments is a plus.

Responsibilities

• Manage IT support tickets and ensure SLAs are met.
• Maintain stock control and asset management.
• Handle hardware repairs and coordinate with vendors.
• Process IT equipment disposals as required.
• Support hardware rollouts and break-fix activities.

Skills

Strong working knowledge of Windows OS

Experience with Intel-based hardware

Hands-on experience with hardware troubleshooting

Confident working with laptops

Excellent communication skills

Ability to work independently

Job description

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IT Support Engineer - SC Cleared, southampton

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Client:

Location:

southampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

22.08.2025

Expiry Date:

06.10.2025

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Job Description:

Inside IR35 contract - £25 per hour - (short term assignments available 19th Sep - 12th Dec 2025)

Role will require being onsite everyday - site location Andover

Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.

Key Responsibilities:

• Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
• Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
• Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
• Process IT equipment disposals in line with contractual obligations.
• Replenish IT lockers as needed.
• Support hardware rollouts, deployments, and break-fix activities.
• Flag potential service issues or improvement opportunities to the team leader.
• Adhere to all site regulations and internal processes.

Essential Experience & Skills:

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Hands-on experience with hardware troubleshooting, rollouts, and deployments.
• Confident working with laptops, including setup and imaging.
• Excellent communication and organisational skills.
• Ability to work independently and manage tasks efficiently.

Additional Requirements:

• Active SC Clearance is required for this role
• Previous experience working in secure or government environments is a plus.