IT Support Engineer - SC Cleared

JR United Kingdom; Slough; On-site; GBP 34,000 - 36,000; Full time

Job summary

A leading company in IT services is seeking an IT Support Engineer for a 6-month contract in Slough. The role involves managing IT support tickets, maintaining hardware, and ensuring high service levels for clients. Essential skills include strong knowledge of Windows OS and experience with hardware troubleshooting. Active SC clearance is required for this position.

Qualifications

• Strong knowledge of Windows OS and Office 365.
• Hands-on experience with hardware troubleshooting and deployments.
• Excellent communication and organisational skills.

Responsibilities

• Manage and respond to IT support tickets, ensuring SLAs are met.
• Maintain stock control and handle hardware repairs.
• Support hardware rollouts and deployments.

Skills

Windows OS

Office 365

Intel-based hardware

hardware troubleshooting

laptop setup and imaging

communication skills

organisational skills

Job description

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IT Support Engineer - SC Cleared, slough

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Client:

Location:

slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

6 months, Inside IR35 contract - £16.51 per hour

Role will require being onsite everyday - office location Woolwich

Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.

Key Responsibilities:

• Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
• Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
• Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
• Process IT equipment disposals in line with contractual obligations.
• Replenish IT lockers as needed.
• Support hardware rollouts, deployments, and break-fix activities.
• Flag potential service issues or improvement opportunities to the team leader.
• Adhere to all site regulations and internal processes.

Essential Experience & Skills:

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Hands-on experience with hardware troubleshooting, rollouts, and deployments.
• Confident working with laptops, including setup and imaging.
• Excellent communication and organisational skills.
• Ability to work independently and manage tasks efficiently.

Additional Requirements:

• Active SC Clearance is required for this role
• Previous experience working in secure or government environments is a plus.