IT Support Engineer - SC Cleared

identifi Global Resources; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading company in the BioTech and CleanTech sector is seeking an IT Support Engineer for a 6-month contract in Woolwich, London. The successful candidate will manage IT support tickets, handle hardware repairs, and ensure high service levels are maintained. Active SC Clearance is required for this role, making it ideal for those with experience in secure environments. This is a full-time, on-site position with a competitive hourly rate.

Qualifications

• Experience in managing IT support tickets.
• Hands-on hardware maintenance experience required.
• Active SC Clearance necessary.

Responsibilities

• Manage and respond to IT support tickets ensuring SLAs are met.
• Handle hardware repairs and coordinate with vendors.
• Conduct IT equipment disposals as per contracts.

Skills

Windows OS

Office 365

Hardware troubleshooting

Deployment

Communication

Organizational skills

Independence

Tools

Intel-based hardware

Job description

Direct message the job poster from identifi Global Resources

Connecting talent with BioTech and CleanTech start-ups | Cyber, Data and IT specialism | Strategic Talent Acquisition | Architect of Positive Hiring…

6 months, Inside IR35 contract - £16.51 per hour

Role will require being onsite everyday - office location Woolwich

Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.

Key Responsibilities:

• Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
• Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
• Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
• Process IT equipment disposals in line with contractual obligations.
• Replenish IT lockers as needed.
• Support hardware rollouts, deployments, and break-fix activities.
• Flag potential service issues or improvement opportunities to the team leader.
• Adhere to all site regulations and internal processes.

Essential Experience & Skills:

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Hands-on experience with hardware troubleshooting, rollouts, and deployments.
• Confident working with laptops, including setup and imaging.
• Excellent communication and organisational skills.
• Ability to work independently and manage tasks efficiently.

Additional Requirements:

• Active SC Clearance is required for this role
• Previous experience working in secure or government environments is a plus.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst, Engineering, and Other

• Industries

  IT Services and IT Consulting, Military and International Affairs, and IT System Operations and Maintenance

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