IT Support Engineer - SC Cleared

JR United Kingdom; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading company in IT services is seeking an onsite IT Support Technician for 6 months to ensure high service levels at a key client site in Woolwich. The role involves responding to support tickets, maintaining inventory, and managing hardware repairs. Candidates must have strong knowledge of Windows OS, Office 365, and hands-on troubleshooting experience, as well as active SC Clearance.

Qualifications

• Strong working knowledge of Windows OS and Office 365.
• Hands-on experience with hardware troubleshooting and deployments.
• Active SC Clearance required.

Responsibilities

• Manage and respond to IT support tickets ensuring SLAs are met.
• Maintain accurate stock control and asset management.
• Support hardware rollouts, deployments, and break-fix activities.

Skills

Windows OS

Office 365

Hardware troubleshooting

Device maintenance

Communication

Organisational skills

Job description

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Client:

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

8

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

6 months, Inside IR35 contract - £16.51 per hour

Role will require being onsite everyday - office location Woolwich

Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.

Key Responsibilities:

• Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
• Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
• Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
• Process IT equipment disposals in line with contractual obligations.
• Replenish IT lockers as needed.
• Support hardware rollouts, deployments, and break-fix activities.
• Flag potential service issues or improvement opportunities to the team leader.
• Adhere to all site regulations and internal processes.

Essential Experience & Skills:

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Hands-on experience with hardware troubleshooting, rollouts, and deployments.
• Confident working with laptops, including setup and imaging.
• Excellent communication and organisational skills.
• Ability to work independently and manage tasks efficiently.

Additional Requirements:

• Active SC Clearance is required for this role
• Previous experience working in secure or government environments is a plus.